Client Success Manager

About the PositionClient Success Managers (CSMs) have a passion for assisting people in making the most effective and efficient use of SaaS products in their day-to-day. Technologically savvy and unafraid of online platforms, CSMs are “product evangelists” focused on encouraging and driving product adoption and usage, thus, streamlining our customers’ day-to-day workflow. Through a combination of industry expertise, product knowledge, and client-management skills, the CSM partners with the Account Management team to solve specific client needs, identify potential gaps in service, and provide both on-site and virtual product training sessions. Working in a fast-paced environment, CSMs manage and coordinate the onboarding and implementation processes for a variety of policy-focused clients ranging from associations, corporations, issue-based nonprofits, law firms, federal/state agencies and more.  In addition to training and supporting clients, the CSM assists with designing and delivering internal sales and product training as needed. About the TeamThe reputed company Client Success team is dedicated to providing a holistic, supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive technical support, the team strives to put the clients’ needs first every day. We are dynamic, hard-working, and driven individuals who reputed company in an open team structure where there are constant learning opportunities and room for growth. For us, client success is about taking on new challenges, helping our clients as much as possible, and having fun while we do it. About YouYou are self-motivated and technically savvy. Your intellectual curiosity and attention to detail often drive your desire to know the ins and outs of any topic, product, and process you encounter.  A proven presenter, you are confident, well-spoken, and able to communicate effectively at reputed company levels. You are unafraid to think quickly on your feet, making in-the-moment presentation changes to ensure your audience’s education needs are met.  You reputed company in a fast-paced, technology-driven environment and are comfortable working as both an individual contributor and a team player. While this position is open to remote, DC Hybrid would be preferred if possible. #LI-HR1 What To Expect In This Position

Manage a portfolio of accounts, ensuring their training and account configuration needs are met and reputed company to product adoption and renewal

Demonstrate mastery in reputed company products reputed company the Public Policy/Issues Management and Advocacy lines of business (currently 5 core products)

Deliver on-site (as applicable) and webinar training for our full product suite across reputed company clients

reputed company ChurnZero to proactively focus on customers to reduce risk and drive product adoption and usage

Analyze clients’ reputed company usage of products and suggest "best practices" that increase customer efficiency and effectiveness

Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction

Understand the challenges and pain points of a client and be able to translate how our tools can help solve those

What Sets You Apart

2+ years experience and proven success in delivering consultative trainings for a SaaS product 

Superior presentation skills

Experience conducting effective consultative conversations

Demonstrated ability to manage multiple client relationships across a number of different product combinations 

Strong written and verbal communication skills

Ability to work independently while embracing a reputed company reputed company team environment

Proven success with troubleshooting and problem solving

Experience with technical implementation of software (preferred)

Familiarity with reputed company or equivalent CRM tool (preferred)

Knowledge of the legislative and policy reputed company (preferred)

Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! reputed company applying to reputed company, rest reputed company that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of reputed company open roles which means your application may be assessed against multiple positions and we will reputed company out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@reputed company.com, we'd be happy to connect! As part of reputed company's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will reputed company their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@reputed company.com to let us know the nature of your request. About reputed company reputed company (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, reputed company empowers customers with critical insights and the tools to turn them into action. Home to CQ, FrontierView, Oxford reputed company, VoterVoice, and many other industry-leading brands, reputed company helps organizations stay reputed company of political and business risk. At reputed company, we reputed company with ValuesKnow your Audience ∙ Find the Truth ∙ Drive Alignment ∙ reputed company ∙ Own the Job ∙ Bias for Action ∙ Support the Family  reputed company is continuing to hire new talent, with reputed company interviewing and on-boarding done virtually due to COVID-19.  New team members, along with our reputed company staff, will temporarily work remotely (unless communicated otherwise).   Company Benefitsreputed company supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring reputed company FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re reputed company FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.reputed company.com/benefits/. reputed company values diversity. We are committed to equal opportunities and creating an inclusive environment for reputed company our employees. We welcome applicants regardless of ethnic reputed company, national reputed company, gender, race, religious beliefs, disability, sexual orientation or age. reputed company is an EEOC employer. reputed company uses E-Verify to confirm the employment eligibility of reputed company new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify. Apply To This Job