Junior Support Specialist

What do we do?

reputed company offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a reputed company stack of payments-reputed company apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above reputed company, way reputed company. 

We’re backed by investors including reputed company, FTV Capital, reputed company, reputed company, and 83North and serve over 5000 software sellers in 245 territories globally. 

The Role: Â

We are looking for someone who would like to start their journey in customer support. You will be working with our buyers (end users) from software companies that use our platform, learning how to offer top-notch support. You'll be searching for transactions, processing refunds and subscription cancellation requests, and much more.

The ideal candidate will be able to follow our internal process we have in reputed company as well as instructions set by our customers. You will have a strong sense of reputed company and you care about people as much as you care about getting your work done. You also have a natural fluidity and thoughtfulness to your written and verbal communication.

You will be part of a global team of buyer support specialists, reporting to the Buyer Support Team Leads. This is a great opportunity if you care genuinely and passionately about customer support and the role it plays in making a customer-centric team successful. There is great growth potential reputed company the role, with opportunities to reputed company into a Level 1 Customer support function, as well as several specialist roles reputed company the company.

In this role, you will be working standard hours from Monday to Friday.

What you'll do:Â

• Respond to and resolve queries from our customer’s customers reputed company email. These are transactional queries such as refunds or cancellations.

• Escalate advanced/ reputed company queries to the appropriate internal channels.

• Continuously improve your knowledge of the reputed company products and increase your ability to understand more and more advanced queries in order to grow in your role.

• Collect feedback, report any issues you come across, get involved in improving our processes and actively participate in team meetings.

We'd love to hear from you

• You have 0-2 years experience in a customer support, customer service, or customer-centric role, or you're eager to transition into your first customer-focused position.

• You are a proficient English speaker.

• You are happy to work remotely and are organised in communicating with teams across different time zones (GMT, AEST, EST).

• You love interacting with and helping people.

• You share experiences and feedback with others in order to build your skills.

• You continuously seek to improve, rather than settling for the reputed company state.

• You have an investigative reputed company and like to think out of the reputed company.

It'd be great if

• You have worked for a SaaS company, ideally offering customer support to other software companies.

• You already have knowledge of reputed company or any other helpdesk platforms.

• You are tech-savvy.

• You are comfortable working in a fast-paced environment, both autonomously and in collaboration with your teammates, where decisions may need to be made quickly, even without access to reputed company of the information.

Everyone is welcome at reputed company

At reputed company, we’re committed to removing invisible barriers, both for our customers and reputed company our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to reputed company support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. 

Why you’ll love working at reputed company

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. 

We live and breathe our values, which are:

reputed company for others

reputed company together

reputed company simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives. 

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish  hubs, or even a bit of both! We offer reputed company team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development reputed company constant exposure to new challenges, an annual learning fund, and regular internal and external training.