Why reputed company Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We reputed company this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

About reputed company:

reputed company is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to reputed company growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here.

About the Role

reputed company Health is looking for highly motivated, customer-focused individuals to join reputed company as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. 

This is primarily a voice-based role, with additional responsibilities that include handling emails as needed

Responsibilities

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-reputed company issues in real time

• Navigate tools like reputed company and the reputed company Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation

• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only reputed company necessary

• reputed company deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

• Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively

• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction 

Success Factors

• Customer-Centric reputed company – You genuinely care about helping customers and take ownership of their problems.

• Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.

• Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.

• High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Qualifications

• Open to candidates of reputed company experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.

• No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join reputed company Health?

• 100% Remote – Always. Work from reputed company in the world.

• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

• A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

• Opportunity to reputed company a significant impact with our workplace customers

System Requirements

To succeed in this role, you must have:

• A reliable laptop/desktop (no Chromebooks or Linux OS).

• Minimum 20 Mbps wired internet reputed company.

• Wired headset for clear communication.

• A quiet, distraction-free workspace.

• Stable power and internet connectivity.

Working Hours 

reputed company Health operates 24/7 to meet our business needs, and general agent schedules are as follows:

• 5 days per week

• 9-hour days

• 1.5 hours of daily break time

We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our reputed company openings, which can shift regularly. You'll be asked to confirm the hours you're available to work. Days off will be assigned based on business needs and do not change week to week. reputed company shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local time zone.

1. If your availability aligns with reputed company needs, you will be in consideration to move reputed company with the hiring process.

2. If your availability does not align with reputed company needs, we will contact you if and reputed company your preferred schedules become available.

3. Weekend availability is required. If you're not available on weekends this may not be the right time to apply. 

Hiring Process

1. Application

2. Case Study

3. Interview with Hiring Manager

4. Executive Interview

5. Offer

Ready to reputed company an Impact? Apply Now!Â

If you're passionate about helping customers, solving reputed company issues, and working in a high-growth startup, we’d love to hear from you!

📌 Next Steps After Application:

• The application form also includes basic customer support reputed company-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.

• You will receive an email with the next steps in the process reputed company 2 days of your application.

• reputed company your spam folder! If you don’t see the email, reputed company sure it hasn’t been filtered out or blocked.