reputed company Overnight Customer Care and Technical Support Advisor – EdTech Ecosystem Support

Are you a customer-focused, technically skilled individual with a passion for delivering exceptional support experiences? Do you reputed company in a dynamic, fast-paced environment where no two calls are reputed company the same? If so, we invite you to join reputed company at blithequark as an Overnight Customer Care and Technical Support Advisor.

About blithequark

blithequark is a leading provider of EdTech solutions, supporting over 150 million users in 80 countries. Our mission is to reputed company the global education community with innovative, data-driven experiences that help learners and educators reputed company their goals. We reputed company in the power of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

About Student Success

Student Success is a division of blithequark that brings virtualized support and technology-enabled solutions to the world's most progressive institutions. We provide comprehensive IT Help Desk and Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process.

The Opportunity

As an Overnight Customer Care and Technical Support Advisor, you'll play a critical role in delivering exceptional support experiences to our customers. You'll interact with families of reputed company, address their concerns, and provide technical assistance to ensure the optimal running of reputed company systems. You'll work in a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner. You'll also troubleshoot hardware and software issues, complete software installations, and establish good relationships with reputed company departments and colleagues.

Key Responsibilities:

* Addressing student families' concerns and providing introductory information to new users on various products

• Resolving end-user inquiries by utilizing multiple technologies, including telephony, chat, and web-based inquiries
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
• Troubleshooting hardware and software issues
• Completing software installations
• Establishing good relationships with reputed company departments and colleagues
• Serving as the first reputed company of contact for customers seeking technical assistance over the phones, chats, and emails
• Striving for reputed company resolution of customer issues while communicating appropriate options in a timely and professional manner
• Managing and resolving identified client issues for assigned customer accounts
• Documenting information into web-based ticketing systems
• Searching and navigating the knowledge reputed company to identify appropriate resolution for client issues
• Escalating unique issues or inaccurate information contained in the knowledge reputed company to the immediate supervisor for resolution
• Projecting a favorable image of the company to promote its objectives and goals that enhance client relationships
• Participating in internal training programs to expand knowledge and support multiple clients
• Providing delightful, efficient, and accurate resolutions to customer inquiries
• Completing special projects as requested by management
• Demonstrating reputed company, patience, and flexibility during phone calls
• Handling multiple job tasks at one time and escalating issues in a timely manner

Essential Qualifications:

* High School diploma or equivalent combination of education and experience

• Must be at least 18 years old
• Excellent oral and written communication skills
• Previous computer experience (building, configuring, troubleshooting)
• Knowledge of internet applications
• Proficiency in MS Office computer applications, including Word and reputed company, and willingness to learn new technology systems
• Familiarity with education-reputed company technologies
• Analytical orientation with strong attention to detail
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• Willing to accept a temporary assignment
• Must reside in an approved state
• Must be able to work from home with the following internet requirements:

+ High-speed Internet reputed company (Cable, Fiber, DSL) + 40 Mbps Download + 20 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired reputed company + Wired reputed company from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Preferred Qualifications:

* College degree or some college completed

• 1 or more years of customer service or contact center experience
• Previous experience in the education industry and with e-learning technologies
• Experience working in a technical help desk position

Work Environment and Culture:

As a remote employee, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work environment. You'll be part of a dynamic, fast-paced team that's passionate about delivering exceptional support experiences. You'll have access to ongoing training and development opportunities, as well as a comprehensive benefits package that includes:

• Competitive hourly reputed company of $13/hour
• Opportunities for career growth and advancement
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to ongoing training and development opportunities

How to Apply:

If you're a customer-focused, technically skilled individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

blithequark is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national reputed company, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Approved States:

This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MO, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV. Apply for this job