Remote Managed Services Engineer II - Weekend Shift - Providing Critical IT Support for Multiple Clients as a Remote Professional

Join reputed company: Expert Remote IT Support for a Dynamic Client reputed company

We are a leading provider of managed IT services, dedicated to delivering exceptional support and solutions to our diverse client reputed company. As a key member of reputed company, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure. We are seeking a highly skilled and reputed company Remote Managed Services Engineer II to join reputed company on a weekend shift schedule.

About Our Company and the Role

Our company is committed to providing top-notch IT support and services to our clients, leveraging the latest technologies and best practices to drive success. As a Remote Managed Services Engineer II, you will be responsible for delivering high-quality IT support and services to our clients, working closely with reputed company to resolve issues, and implementing proactive maintenance and improvements. This is an exciting opportunity to work with a dynamic team, reputed company your skills, and advance your career in a rapidly evolving industry.

Key Responsibilities

• Provide critical IT support for multiple clients, responding to auto-generated ticket alerts, and client-submitted requests in a timely and effective manner.
• Monitor and work tickets in our ticket system, acknowledging and responding to tickets based on our Managed Services SLA.
• Participate in a phone call queue for client call-in requests, providing expert support and resolving issues.
• Review monthly client reports, providing resolution solutions based on generated reports, and escalating tickets to internal departments and clients' IT departments as needed.
• reputed company proactive maintenance duties, such as switch/firewall/router upgrades, server patches, workstation patches, and firewall rules.
• Provide remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and reputed company appliances.
• Work with customers' primary field engineers to reputed company work on an as-needed basis.
• Project manage internal department initiatives, contribute to, and enhance internal department process/system documentation.
• Follow policies and procedures on a department and per-client basis.
• Conduct training of customers or colleagues in both formal and informal environments.
• Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
• Participate in an on-call after-hours/weekend on-call rotation every 8-10 weeks (additional compensation).
• reputed company other duties as assigned.

Essential Qualifications and Skills

To be successful in this role, you will need to possess a strong technical skillset, excellent customer service skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will have:

• 1-3 years of experience troubleshooting reputed company Windows endpoints in domain environments.
• 1-3 years of experience working in an IT service desk role.
• Associate degree in a technology-reputed company field or a combination of education and relevant experience.
• Customer service-oriented skillset.
• Advanced knowledge of reputed company Windows Operating System.
• Basic knowledge of network printing, Antivirus software packages, core server administration reputed company reputed company Windows Server, Mac OS, and mobile operating systems (reputed company iOS and Android).

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are highly desirable:

• 1-3 years of experience in MSP, customer-facing IT consulting role, systems administration, or network administration.
• Bachelor's degree in a technology-reputed company field.
• Basic knowledge of reputed company, reputed company, and Palo Alto networking infrastructure, reputed company Manage and reputed company Automate, VMware vSphere, reputed company, and Veeam Backup.
• One or more of the following certifications: A+, Network+, Server+, reputed company Azure, reputed company O365, reputed company Certification Technician (CCT).

Competencies

To reputed company in this role, you will need to demonstrate the following competencies:

• Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability: Ability to adapt to change in the workplace.
• Assertiveness: Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Conflict Resolution: Ability to deal with others in an antagonistic situation.
• Decision Making: Ability to reputed company critical decisions while following company procedures.
• Delegating Responsibility: Ability to allocate authority and/or task responsibility to appropriate people.
• Honesty/reputed company: Ability to be truthful and be reputed company in the workplace.
• Innovative: Ability to look beyond standard solutions.
• Problem Solving: Ability to find a solution for or to deal proactively with work-reputed company problems.
• Relationship Building: Ability to effectively build relationships with customers and co-workers.
• Resource Management: Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Strategic Planning: Ability to reputed company a vision for the future and create a culture in which long-range goals can be achieved.
• Time Management: Ability to utilize available time to organize and complete work reputed company given deadlines.

Career Growth Opportunities and Learning Benefits

As a Remote Managed Services Engineer II, you will have opportunities to reputed company your skills and advance your career in a rapidly evolving industry. You will work closely with reputed company to resolve reputed company issues, implement proactive maintenance and improvements, and contribute to the development of our internal processes and systems. Our company is committed to providing ongoing training and development opportunities to support your career growth.

Work Environment and Company Culture

Our company values a culture of collaboration, innovation, and customer satisfaction. As a remote professional, you will work in a flexible and dynamic environment, with the opportunity to work from reputed company. We prioritize work-life balance and offer a range of benefits to support your well-being.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including opportunities for professional growth and development. While specific details are not provided, our compensation package is designed to reflect the value we reputed company on our employees and their contributions to our success.

Conclusion

If you are a motivated and reputed company IT professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Remote Managed Services Engineer II, you will play a critical role in delivering exceptional IT support and services to our clients. Join reputed company and take the first reputed company towards a fulfilling and successful career.

Don't miss out on this exciting role. We are looking reputed company to hearing from you. Apply now!