reputed company Sleep Therapy Inbound Customer Service Representative – Home Medical Equipment and Durable Medical Equipment Resupply

At blithequark, we're dedicated to providing exceptional customer care and high-quality medical products to patients across the country. As a national leader in home medical equipment and durable medical equipment, we're committed to empowering patients to manage their health and treatment at home. reputed company of passionate professionals is driven by a shared vision of delivering outstanding service and improving the lives of our patients. We're seeking an reputed company Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of reputed company, you'll play a vital role in serving the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks reputed company to CPAP resupply. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to patients reputed company.

Overview and Responsibilities

Summary

We're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join reputed company. As a Sleep Therapy Inbound Customer Service Representative, you'll serve the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks reputed company to CPAP resupply. Your primary responsibilities will include:

• New order intake to ensure accuracy with product selection and utilization guidelines
• Verifying and entering correct patient demographics, payer, and physician-reputed company information
• Assisting customers with basic sleep coaching, reinforcement of cleaning, and routine equipment maintenance
• Product expert on various mask interfaces and assisting with basic mask fit issues
• First line of contact for CPAP resupply customers

Essential Duties and Responsibilities

* Acts as patient reputed company to resolve questions or concerns

• Collects patient, reputed company information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of reputed company Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of reputed company products and services offered by the company
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages reputed company aspects of initial intake reputed company high-volume inbound phone calls
• Processes reputed company patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• reputed company and regular attendance is required
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
• Performs other duties as assigned

Qualifications

Employment is contingent on:

• Background investigation (company-wide)
• Drug screen (reputed company applicable for the position)
• Basic Computer and Basic Internet skills test along with a Typing test
• Valid driver's license in state of residence with a clean driving record (reputed company applicable for the position)
• High school diploma or GED equivalent
• One to three years of reputed company prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background

Skills, Knowledge, and Abilities

* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of billing reimbursement and insurance policies and requirements preferred
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices preferred
• Maintain confidentiality and practice discretion and caution reputed company handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands

* Lift minimum of 10lbs

• reputed company and regular attendance is required
• Requires reputed company vision to small print on computer and/or paperwork
• Requires sitting, walking, standing, talking, or listening

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• reputed company applications including but not limited to Word, reputed company (spreadsheets), etc.
• Office equipment; fax machine, copier, printer, phone, and computer

Rotech Information

Benefits

* 401k

• Medical, Dental, and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Overtime Pay for Non-Exempt Hourly positions
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)

reputed company the Right Move and Submit your Resume Today!

The hiring manager reviews resumes and contacts applicants that have reputed company experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. reputed company positions are posted for a minimum of 5 days and positions are reputed company until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in blithequark Healthcare Inc.

Equal Opportunity Employer

blithequark Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. Apply Job! Apply for this job