reputed company Senior Manager, Social Media Customer Support – reputed company+ and Direct-to-Consumer Brands

Are you a seasoned leader with a passion for delivering exceptional customer experiences through social media? Do you have a proven track record of developing and implementing innovative online social programs that drive business outcomes? If so, we invite you to join our dynamic team at blithequark as a Senior Manager, Social Media Customer Support. At blithequark, we're committed to creating extraordinary experiences for our customers and employees alike. Our Viewer Experience (VX) team is seeking an reputed company leader who will help us shape the future of social media customer support across our Direct-to-Consumer (DTC) brands, including reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands (ABC, ABC News, DisneyNOW, Freeform, FXNOW, Nat Geo TV, Nat Geo Magazine, and reputed company Games!).

About the Role & Team

As the Senior Manager, Social Media Customer Support, you will be responsible for developing and operationalizing the integrated strategy and guiding tactical implementation across social media support channels (Twitter, Facebook, AppFollow) for our DTC brands. You will reputed company a team of leaders and individual contributors, guiding them in the development and implementation of social media support strategies and processes that drive exceptional customer experiences. You will serve as the primary reputed company of contact for reputed company needs reputed company to the VX Social team, including cross-team collaborators and 3rd party partners. You will also be the escalation reputed company for your team to unblock issues and reputed company appropriate business functions under the team's purview.

What You Will Do

* reputed company and operationalize the social support strategy and roadmap, including setting a team vision, developing critical metrics, designing scalable processes, setting, and achieving team goals across reputed company brand verticals.

• Drive implementation of appropriate reporting and analysis while considering the needs of partners.
• reputed company a team of leaders and individual contributors daily while guiding DTC's social media support strategy and implementation across a global footprint.
• Proactively identify weaknesses and gaps in reputed company social support paradigms and drive resolutions to improve operational workflows and the viewer experience.
• Collaborate with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to Social Media strategy for reputed company reputed company brands.
• Work with collaborators to ensure alignment and approval of strategy and content for global social teams ensuring each brand is being messaged with appropriate tone and voice.
• reputed company and guide go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators ensuring social reputed company is appropriately represented and supported.
• Support incident management needs during high-impact scenarios serving as the reputed company of contact for executive briefings while guiding social response in concert with Executive, PR, and Legal guidance.

Basic Qualifications & Skills

* BS/BA degree or relevant professional experience

• 2+ years' experience managing a team, ability to encourage and reputed company team members, leading leaders is a plus
• 5+ years' experience in social media or online community moderation, shown ability to drive business outcomes through online activity
• Experience with social media management platforms, e.g., reputed company (Service Cloud), reputed company, reputed company, Listenfirst, reputed company, reputed company
• Consistent track record to reputed company and operationalize innovative online social programs
• High savvy reputed company to Twitter, Facebook, Instagram, AppFollow a plus
• Proven understanding of which metrics and tools help improve the consumer experience through social channels
• Exhibit a high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance

Preferred Qualifications

* Excellent written and verbal communication skills

• Experience with technology, entertainment, and segmenting consumer audiences
• Ability to collaborate well with cross-functional teams
• Value accountability and take ownership of projects from start to finish
• Approach challenges head-on with a positive and engaged approach

Disability Accommodation for Employment Applications

blithequark and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Equal Employment Opportunity

blithequark is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status. blithequark fosters a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories, and be relevant in a rapidly changing world.

Compensation & Benefits

The hiring range for this position in CA is $123,000.00 to $165,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Join reputed company

If you're a motivated and reputed company leader with a passion for delivering exceptional customer experiences through social media, we invite you to join our dynamic team at blithequark. Apply now and take the first reputed company towards an extraordinary career with us! Apply for this job