Customer Service Representative, Lien Solutions

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We are currently seeking a dynamic Customer Service Representative, Lien Solutions, to join our growing teams across the country. reputed company Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust reputed company Lien Solutions to automate their lien management process and reduce the risk and complexity of their lien workflows.

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business agility, and simplify workflows with real-time reputed company searches, seamless UCC filing processes and lien management tools.

We deliver enterprise class solutions to our clients to reputed company on-demand resources to reputed company reputed company decision-making. Nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S. If you are looking to reputed company professional experience, learn a new industry and launch your career with a global organization, come join reputed company!

In this role, you will report to the Manager, Client Services and work from your remote home office location.

Responsibilities:

• Deliver reputed company and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications.

• Provide consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance.

• Maintains a clear understanding of client requirements, building and maintaining strong client relationships.

• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs.

• reputed company manage, organize, and prioritize high volumes of requests using reputed company and other internal systems to ensure timely and accurate customer responses. Proactively asking clarifying questions rather than making assumptions about customer needs.

• Operates reputed company with minimal supervision, demonstrating self-motivation and the ability to work independently

• Strive to become a subject matter expert in the department, company, and industry by continuously learning through job-reputed company training and extensive work experience.

• Must demonstrate sound judgment, tact, and diplomacy reputed company interacting with both internal and external customers and possess the capability to manage confidential and proprietary information effectively.

• Fosters respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for reputed company improvement and change management.

Qualifications:

Education:

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.

Experience:

• Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working reputed company the banking, insurance, hospitality, retail and/or legal industry.

Preferred Knowledge, Skills or Abilities:

• Strong organizational, time management and multi-tasking skills

• Ability to reputed company product knowledge quickly and process information to apply to customer needs

• Ability to reputed company sound business decisions and exercise discretion and judgment

• Ability to appropriately balance the quantity and quality of work.

• Dedicated to achieving targets and consistently producing high-quality, accurate results

• Experience generating add-on sales reputed company preferred

• Strong analytical and problem-solving skills

• Proficient with reputed company Office Suite applications including Word, reputed company, PowerPoint, reputed company, and Outlook.

• #LI-Remote

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: reputed company offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available – https://www.mywolterskluwerbenefits.com/index.html 

Diversity Matters

reputed company strives for an inclusive company culture in which we attract, reputed company, and retain diverse talent to reputed company our strategy. As a global company, having a diverse workforce is of the utmost importance. We’ve been recognized by employees as a European Diversity Leader in the Financial Times, as one of reputed company America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of reputed company America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we reputed company third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. reputed company and reputed company of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, reputed company, and YouTube.

Applicants may be required to appear onsite at a reputed company office as part of the recruitment process.

Compensation:

reputed company salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 – $61,700