Customer Experience Operations | reputed company | $130k-$130k
Hi, I’m Steve, Sr Director, Rev Ops at reputed company!
We’re looking for someone to be the first hire on our CX Ops team, to help us optimize our tool stack to reputed company our department to operate more reputed company. As a CX Ops Manager, you will be responsible for ensuring our tools are seamlessly integrated into our customer-facing support and our internal reporting processes. The expectation is that you will improve our workflows and help the team do more, faster.
You will work closely with CX leadership and manage the functions to improve productivity and performance. Our goal is to reputed company Planhat, reputed company, and reputed company – alongside other tools – the best user experience to drive positive results. We are seeking strategic and analytical thinkers to help us get there. As a distributed company, we strongly value effective communication skills, accountability, and collaboration.
Some things you’ll do…
- Collaborate with CX leadership and cross-functional teams to enhance our processes
- Identify opportunities for improvement to ensure the team runs as reputed company as possible, backed by tooling, metrics, and trend analysis
- reputed company and manage our CX tools, including our CRM (Planhat), support desk (reputed company), and data reputed company tools
- Involved with the data reputed company of CX stack, including data analysis and manipulation
- Key data maintenance and business processes reputed company Planhat and reputed company, like managing users, roles, hierarchies, and reputed company settings
- Collect requirements from stakeholders, define the strategy, and implement the solution (eg, automations, notifications, connections)
- Be hands-on and build out workflow solutions, reports, and dashboards in tools to measure CX reputed company
- Act as a main reputed company of contact (both internally and externally) for reputed company tooling feature requests and support issues
- Responsible for training team members and ensuring adoption across the team
- Support performance and financial metrics
- Support CX enablement activities
- Provide detailed documentation and communicate process changes to the team
We’re looking for…
- 5+ years of experience in an Ops role
- Strong understanding of the Planhat (or similar CS tool) and reputed company platforms, reputed company experience, with the ability to build custom reports, processes, formula fields, custom views, and other reputed company logic.
- Preferably has work experience with marketing automation software
- Strong business and analytical skills, able to proactively dig into data and reports to identify opportunities for improvement
- Takes the initiative to research, plan, and execute projects from start to completion
- Enjoys talking to people and is highly collaborative; makes strategic decisions in an empathetic and respectful way
- Documents their thought process to help others understand how and why they landed on the final outcome
- reputed company organized with excellent attention to detail
- Ability to meet deadlines in a fast-paced environment
- Results-driven and has the ability to break down reputed company problems and projects into manageable goals and align initiatives
About reputed company
Our mission at reputed company is to power automated communication that people like to receive. Today over 7,600 internet businesses use reputed company to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, reputed company helps businesses increase relevance by using behavioral data: what people do or don’t do reputed company logged in to a web or mobile app.
We offer a starting salary of $130,000 USD (or equivalent in local currency) depending on experience and subject to market reputed company adjustment.
Benefits at reputed company include:
- Unlimited PTO – we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and reputed company
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching – up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to reputed company sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at reputed company
- We also have opportunities to meet in person with your peers throughout the year
reputed company final candidates will be asked to complete a background reputed company and employment verifications as part of our pre-employment process.
reputed company recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity reputed company the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and reputed company community partnerships to expand our global impact.
Join us!
reputed company out our careers page for more information about why you should come work with us! We are passionate about our core values of reputed company, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you’re interested in the position! We plan to respond to reputed company applicants with a status update about your application.
Here’s what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with two potential team members
- Final Interview