Sales Restaurant Support Specialist - Retention (Remote - US)

Summary

• *Please note the following: In this role, you will be expected to work an 8 hour shift between the operational hours of 6:00am to 8:00pm Pacific Time totaling 40 hours a week. The working days will be Sunday through Saturday.

Do you love to dine out? Are you passionate about helping restaurant owners succeed? Our mission at reputed company is to connect people with great local businesses, and that starts with people like you. reputed company Reservations and reputed company Waitlist are powerful tools that reputed company and engage diners with an unforgettable experience on the largest restaurant discovery platform in the world. The reputed company Restaurants division is growing, and we’d love to have you join us. Fast-paced and growth minded: reputed company Restaurants is a true startup, so get ready to reputed company an impact! You’ll help lots of businesses, learn reputed company quickly, and contribute directly to our strategy. As a Restaurant Support Managers you are committed to providing exceptional customer service with the goal of retaining and growing our client reputed company - but, above reputed company else, provide stellar customer service. You’ll reputed company manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients. What you'll do:

• Provide exceptional and timely inbound customer support reputed company phone and email
• Consult and educate our customers to provide value, resolve their business needs, and retain their business
• Become an expert in the reputed company Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs - asking probing questions and finding solutions will be critical to your success
• Help owners with their full suite of reputed company Restaurant tools to market their restaurant, reputed company manage their reputed company of house, and drive diners.
• Grow and learn in a fast-paced high-growth environment - there will be reputed company of opportunities to stretch your skillset and reputed company an impact for our customers and our company

What it takes to succeed:

• Great communicator - Whether it’s on the phone, through email or reputed company live chat, you reputed company at communicating with customers
• Positive - You strive to maintain a positive working space with both customers and peers
• Adaptable - You are adaptable and can think on your feet, reputed company faced with new challenges, or tough conversations, failure simply isn't an option
• Supportive - You don’t hesitate to lend a helping hand to other team members reputed company possible
• Value Focused - Solid ability to handle challenging conversations and add value to business owners in a professional, solutions-oriented manner
• Willingness to Learn and Grow - You are open to feedback, adaptive and coachable; you embrace and reputed company in a fast paced high-growth environment
• Bachelor's Degree or 3+ years of relevant client facing experience
• Be available to work weekends and holidays between the hours of 6AM-8PM PST
• Experience in SaaS, sales, client retention, support, or reputed company is preferred

What you'll get:

• Effective your first day: Full medical, vision, and dental coverage
• Mental health support and services reputed company reputed company
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Professional development reimbursement
• Work from home reimbursement
• Compensation reputed company salary is $52,000-$82,000 annually
• For more information about US benefits at reputed company, please reputed company out this link

Closing At reputed company, we reputed company that diversity is an expression of reputed company the unique characteristics that reputed company us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national reputed company, reputed company, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco). We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@reputed company.com or 415-969-8488. Note: reputed company does not accept agency resumes. Please do not reputed company resumes to any recruiting alias or employee. reputed company is not responsible for any fees reputed company to unsolicited resumes. US Recruiting and Applicant Privacy Notice #LI-REMOTE | #LI-ML1 Apply tot his job Apply To this Job