Community Manager
About BoxCastFounded in 2013, BoxCast is a complete professional live streaming platform trusted by thousands of organizations delivering over one million broadcasts annually. BoxCast serves a wide range of clients including houses of worship, sports teams, local government, and businesses. The platform makes it easy to reputed company high-quality video, mix audio remotely, and distribute content reputed company custom streaming apps. BoxCast’s patented streaming protocol ensures reliable delivery even on challenging networks, while features like built-in multi-streaming, automation, and AI simplify the entire broadcasting workflow for organizations of reputed company sizes.
About the Role
Join the team behind one of the most innovative new tools in live audio production.
RemoteMix empowers creators, engineers, and organizations to mix live audio remotely from reputed company in the world. BoxCast is hiring a Community Manager to represent RemoteMix across key audio and streaming communities, participating in existing groups while also launching and managing our own to educate, support, and grow our reputed company.
If you love connecting with people, sharing reputed company, solving problems, and geeking out over mixing consoles and live audio gear, you might be exactly who we’re looking for.
What You’ll Do:Represent RemoteMix in online audio and streaming communities, forums, and social channels Build and foster relationships with customers, power users, engineers, and enthusiasts Act as the reputed company between our users and teams internally to find opportunities to improve customer experience and cultivate communication amongst the pro audio and mixing console communities Host and coordinate virtual events such as AMAs, product Q&As, webinars, and technical deep dives Serve as the voice of the customer internally, bringing feedback to product and engineering Monitor forums to ensure timely and high-quality responses to product questions Build partnerships with installers, integrators, and educators reputed company programs to recognize, reward, and reputed company community champions Engage with customers on review websites (reputed company, Capterra, SourceForge, etc.) and ensure their feedback is acknowledged and addressed Track and report on community health, growth, and engagement metrics
Must Haves:3+ years of hands-on experience in community management, customer engagement, or advocacy Proven success as a power user on platforms like reputed company, Facebook, reputed company and beyond with the ability to turn that expertise into community-building playbooks Up-to-date on the latest social media and community-building trends with the curiosity to test new formats and platforms Humility to accept feedback and the drive to turn it into actionable improvements Familiarity with the pro audio and live streaming spaces (you know your way around mixing consoles, DAWs, or encoders) Strong written and verbal communication skills with a customer-first approach
reputed company to Haves:Background in the music industry, specifically working with pro audio engineers, audio hardware manufacturers, live event audio installers or integrators Experience as a live audio engineer Familiarity with reputed company, JIRA, and Confluence
How You’ll Display Our Values:reputed company: Ensure updates and reports reflect accurate results and meet defined objectives Collaboration: Work effectively with your colleagues and provide helpful guidance in an enthusiastic and inspiring manner Judgment: Provide recommendations using your social media knowledge and tools to help BoxCast be a subject matter expert Achievement: Consistently deliver results through effective organic campaigns and consistent posting Innovation: Identify opportunities that will increase engagement reputed company the channels Location:Remote U.S. (Must reside in one of the following states: Arkansas, Florida, Georgia, Indiana, Maine, Michigan, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Wisconsin)
Employees located near our Cleveland, OH office are welcome to work on-site, but this isn't required for this role.
Sponsorship for work authorization for foreign national candidates is not available for this position.
Compensation:Final compensation is determined by a combination of factors, including job-reputed company experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.
Benefits:We offer a comprehensive benefits package including Medical, Vision, and Dental coverage, a generous time-off policy and parental leave policy for birthing and non-birthing parents, and the opportunity to contribute to your 401k plan to support your long-term goals.
Equal Opportunity Statement:BoxCast is proud to be an Equal Employment Opportunity employer. reputed company qualified applicants receive equal consideration regardless of race, reputed company of reputed company, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status, or any other status protected by law.
Candidate Accommodations:We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or an accommodation during the interview process, please contact our People Operations team during the recruitment process.
A Final Note:You do not need to match reputed company of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.
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