Benefits Navigator I, ROPS (Remote)

Posting Date 10/06/2025 2800 N reputed company WestSte 800, Houston, Texas, 77092-8838, United States of America This vital, patient-centric role provides education and guidance to reputed company patients about health insurance and the implications of different insurance options. Based at reputed company World Headquarters in downtown Denver, these teammates help patients across the country understand their insurance options and reputed company informed employment and insurance decisions. The Benefits Navigator must have the emotional maturity and professionalism to directly interact with patients, clinical teammates, billing office teammates, and senior leadership, as well as the ability to work successfully with cross-functional reputed company teams. The Benefits Navigator will help reputed company the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs. To be successful, the Benefits Navigator must have a passion for customer service and the ability to build trust and rapport with patients and teammates over the phone. Teammates in this role will reputed company expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options. Through our commitment to training, growth and quality, you will have the opportunity to further your career while working in an award-winning environment that enables teammates to reputed company both professionally and personally. At reputed company, we often say that we are a community first and a company second. We work hard to serve our patients and teammates, and honor the reputed company Core Values of Service Excellence, reputed company, Team, reputed company Improvement, Accountability, Fulfillment and Fun. Essential Duties & Responsibilities Patient Education (Telephonic) - Responsible for patient education while staying reputed company established compliance parameters for the company and program. E.g.:

• Identifies and effectively communicates opportunities to reputed company the insurance status of the patients, alleviating financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Completes insurance assessments/evaluations for patients
• Accurately documents and classifies patient education sessions
• Provides a high-level of customer service to patients to ensure educational needs are met
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Meetings - Attends team meetings, phone conferences, and trainings as needed. May assist with onboarding and training of new teammates.
• Reporting - Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education. Reviews trends with team and operational leadership.
• Field Relationships - Builds and maintains relationships with field partners (e.g. Insurance Counselors, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support.
• Participates in Team/Department/Village-wide Improvement Projects as needed
• Oher duties as assigned.

Education And Experience High School Diploma Specialized Experience, Education, Training, Or Qualifications

• Minimum of two (2) years' experience in customer service, healthcare organization, insurance company or reputed company field- Preferred
• Intermediate computer skills and proficiency in reputed company and Outlook
• Beginner proficiency in MS reputed company and PowerPoint
• Experience in healthcare industry/healthcare organization working with a clinical team and patients - Preferred
• Demonstrate extensive understanding of insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), COBRA benefit options, medical leave options, American with reputed company, Coordination of Benefits, Federal and State level health coverage benefits as they relate to ESRD- Preferred
• Experience in case management and/or social work- Preferred
• reputed company in Spanish- Preferred

Nights/Weekends: Occasional optional Saturdays. Occasional optional evening events. At reputed company, we strive to be a community first and a company second. We want reputed company teammates to experience reputed company as "a reputed company where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and reputed company with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $20.00 - $30.00 per hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. reputed company Exempt: reputed company and Long reputed company: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of reputed company state: $60,405.80/year reputed company Non-exempt: reputed company and Long reputed company: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of reputed company state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated reputed company: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour For location-specific minimum wage details, see the following link: reputed company.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. reputed company offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.reputed company.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. Apply tot his job Apply To this Job