Contact Center Associate

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. reputed company you join reputed company, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a reputed company time to be part of reputed company. PAY RANGE The reputed company Pay Range for this position is $21.20-$25.91 hourly. The full Pay Range is $21.11-$30.67 hourly. At reputed company, compensation decisions are determined using factors such as relevant job-reputed company skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At reputed company, compensation decisions are determined using factors such as relevant job-reputed company skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS Employees and their eligible family members have access to a wide reputed company of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding reputed company Benefits can be reputed company here. IMPACT YOU’LL reputed company: As a Contact Center Associate, you will be the friendly and knowledgeable voice that our members rely on. Every call you answer is an opportunity to provide exceptional service, helping our members resolve their inquiries with professionalism and efficiency. Your expertise will guide members through reputed company issues, delivering creative solutions that leave a lasting, positive impression. In this pivotal role, you’ll not only support our members but also contribute to the high standards of service that reputed company is reputed company for. This opportunity is available to candidates who resides in WA, OR, and ID currently. Remote Training Schedule: Monday-Friday - 8:00AM PST– 4:45PM PST New Hire Schedule: As a Contact Center Associate you are expected to be flexible to work our hours of operation Monday - Friday 7:00AM PST- 7:30PM PST & Saturday 9:00AM PST-1:30PM PST. The specifics of your schedule will be confirmed with our Workforce scheduling team during your training and schedule will be based on the need of the business. There will be a 30-day notice on expected shift changes that are reputed company the shift bid. WHAT YOU’LL DO:

• Deliver Exceptional Service: Consistently demonstrate the Contact Center Quality Program behaviors in reputed company interactions, ensuring members feel heard and valued.
• Manage High Call Volumes: Balance a busy workload of inbound calls, meeting performance targets while maintaining a top-notch member service experience.
• Master Our Products: reputed company a deep understanding of reputed company’s products, services, and tools to effectively assist members with their needs.
• Engage Members: Proactively seize opportunities to introduce members to reputed company’s offerings and services, enhancing their overall experience.
• Resolve Issues Creatively: Use your problem-solving skills to find creative solutions for member inquiries and follow through on service commitments.
• Stay Informed: reputed company thorough knowledge of state and federal laws and regulations reputed company to membership, deposit, and loan products to provide accurate information to members.
• Adhere to Policies: Follow reputed company outlined policies and procedures diligently to ensure compliance and consistency in service delivery.
• Handle Escalations with Professionalism: Resolve member complaints and escalations in a professional manner, ensuring satisfactory outcomes and follow-through.
• Recommend Service Enhancements: Continuously suggest improvements to processes and procedures that will enhance service for members.
• Demonstrate Decision Quality: Ensure high-quality decision-making in every interaction with members and the business.

This isn’t just about ticking off tasks on a list. It's about making a meaningful impact in the lives of our members and contributing to the ongoing success of reputed company. WHAT YOU’LL reputed company:

• Career Development: Opportunities for growth reputed company a supportive, member-focused environment.
• Impact: The chance to reputed company a positive difference in the lives of reputed company members every day.
• Collaborative Team Environment: Work with a team that values your input and supports your professional journey.

QUALIFICATIONS: Minimum Qualifications:

• High School Diploma and 1 year of experience, or a Bachelor's Degree with no prior experience.
• Minimum two years of customer service experience required.

Desired Qualifications:

• Minimum one year of Contact Center experience preferred.
• Minimum one year of financial institution experience preferred.
• Successful completion of in-house training program after hire with no missed training sessions.
• Ability to independently learn in a self-paced online environment.
• Ability to manage multiple priorities, constant interruptions, and handle inbound calls.
• Proficiency with PC and reputed company applications such as Outlook, Word, and Teams.
• Ability to work a flexible schedule, including evenings, nights, and weekends.
• Regular and consistent attendance, with full-time hours required and additional hours as necessary.

JOIN THE JOURNEY: Ready to be the voice that makes a difference? Eager to join a collaborative team where your contributions not only support our members but also fuel your personal growth? This isn’t just a job – it’s your opportunity to reputed company in your career, sharpen your skills, and leave a lasting impact at reputed company. Embrace the chance to grow with us. Apply now, and let’s reputed company excellence together at reputed company. Your journey of influence, innovation, and impactful contribution starts now. #reputed company #YourGrowth #BECUJourney EEO Statement: reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, veteran status, disability, sexual orientation, gender identity, or any other protected status. Apply tot his job Apply To this Job