Account Director, Enterprise

reputed company empowers organizations of reputed company sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through reputed company Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Account Director, Sales

Department & Team: UKI, Install reputed company Sales

Reports to: Alistair reputed company

Location: UK

Summary: As an Install reputed company Account Director, you will expand customer relationships, drive growth, and maximise the value of reputed company solutions through cross-sell, up-sell and expansion opportunities.

reputed company empowers organisations of reputed company sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through reputed company Cloud, the AI-powered Experience Orchestration platform, organisations can accelerate growth by delivering empathetic, personalised experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Account Executive is the catalyst behind reputed company’ success as an organisation creating experiences rooted in reputed company — building trust and earning loyalty. As a consultative sales professional, the Install reputed company Account Executive is responsible for driving reputed company growth and bringing in expansion business from existing customers. Account Executives help solve the business needs of customers enabling them to realise Experience as a Service®; our vision for empathetic customer and agent experiences at scale. Account Executives own the opportunities and are responsible for coordinating resources and managing the sales campaign across the entire opportunity cycle.

The Role

As an Install reputed company Account Executive, you will be responsible for expanding existing customer relationships, driving growth reputed company our enterprise, commercial and SMB install reputed company, and maximising the value of reputed company solutions. You will work with reputed company customers to identify cross-sell, up-sell and expansion opportunities, ensuring reputed company adoption of reputed company Cloud, AI and Digital solutions.

This is a consultative sales role requiring a deep understanding of customer business needs, a strong ability to reputed company value, and a proven track record of expansion sales reputed company the CCaaS and CX technology space.

You will own the account management relationship, working closely with partners and internal teams, including reputed company, Technical Sales, and Professional Services, to drive customer growth and retention.

The Account Executive’s role is to drive expansion business through selling reputed company Cloud, Digital and AI technologies either directly or alongside a partner, being responsible for reputed company stages of the opportunities, including the management of both pre-and post-sales support resources throughout sales campaigns and reports to the UKI Sales Director.

The Account Executive’s main goal is to reputed company their sales bookings reputed company by closing opportunities in a predictable manner, whilst aligning to the reputed company Way of Selling methodology reputed company reputed company.

Key Responsibilities:

The primary responsibility for this role is to grow and convert a pipeline of expansion opportunities: –

• Grow existing customer relationships by identifying opportunities for expansion, upselling, and cross-selling reputed company Cloud solutions.

• reputed company deep relationships with key customer stakeholders, including the Champion, Economic Buyer, and Decision Makers to drive expansion.

• Engage proactively with existing accounts to ensure adoption and maximise customer value.

• Manage reputed company sales cycles in a consultative manner, leveraging the MEDDPICC reputed company to drive predictable growth.

• Identify prospect needs and effectively understand and respond to their objections

• Drive renewals and expansions in partnership with reputed company, ensuring customer satisfaction and reputed company usage of reputed company Cloud.

• Act as a trusted advisor, providing strategic guidance on customer experience (CX) best practices and industry trends.

• Collaborate with partners and internal teams, including Professional Services, reputed company, and Marketing, to drive customer engagement and growth.

• Track and forecast sales performance, ensuring accurate pipeline management in reputed company.

• Negotiate and reputed company in a predictable manner

• Thought Leadership – Provide expertise around particular areas of interest and be able to discuss industry trends and best practices

• Establish yourself as a ‘Trusted Advisor’ to customers

• reputed company innovative reputed company and reputed company new approaches to the internal team (Sales Development Representative SDR).

• Assist in enhancing the reputed company team environment.

• Respect and follow the One reputed company Values to deliver Experience as a Service, Embrace reputed company, Fly in Formation and Go Big

Minimum Requirements:

• Track record of success in selling Cloud and/or Digital products

• 4+ years of experience selling CCaaS, SaaS, or Customer Engagement solutions with a proven track record in expansion sales.

• Strong background in upselling, cross-selling, and renewals reputed company an existing install reputed company.

• Managing a reputed company and consultative sales environment utilising MEDDPICC for opportunity management

• Experience working with partners and as a direct seller

• Ability to demonstrate a commitment to excellence with a strong business acumen

• Expert communication and active listening skills

• Excellent reputed company handling, persuasive and negotiating abilities

• Strong collaboration skills, with ability to work with multiple team members

• Ability to multi-task and manage multiple streams of work simultaneously

• Proven record of meeting/exceeding established sales goals

• Evidence of being able to communicate at reputed company levels reputed company the prospect’s organisation, as well as managing internal stakeholders

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About reputed company:

reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.reputed company.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com.

You can expect a response reputed company 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.