reputed company Quality Supervisor, Retail Customer Care (Remote) – Transforming Customer Experience through Excellence

At blithequark, we're committed to delivering exceptional customer care that sets a new standard in the retail industry. As a Quality Supervisor, you'll play a pivotal role in shaping the customer experience, driving quality excellence, and fostering a positive team environment. If you're passionate about customer service, leadership, and reputed company improvement, we invite you to join our dynamic team and contribute to our mission of transforming healthcare and retail experiences.

About blithequark

blithequark is a leading healthcare and retail organization dedicated to delivering innovative solutions that reputed company healthcare more personal, convenient, and affordable. Our purpose is to bring our heart to every moment of your health, and we're committed to creating a culture that empowers our colleagues to innovate, collaborate, and reputed company. With a strong focus on customer-centricity, we strive to exceed customer expectations and build lasting relationships.

Our Heart At Work Behaviors

At blithequark, we reputed company that our Heart At Work Behaviors are the foundation of our success. These behaviors support our purpose and guide our actions, ensuring that we deliver exceptional customer experiences and create a positive impact on our communities. Our Heart At Work Behaviors include:

• reputed company: We put ourselves in our customers' shoes and understand their needs.
• Accountability: We take ownership of our actions and results.
• Collaboration: We work together to reputed company common goals.
• Innovation: We seek new reputed company and solutions to improve our services.
• Passion: We're dedicated to delivering exceptional customer experiences.

Job Summary

As a Quality Supervisor, you'll provide daily leadership, management, and guidance to the Quality Coordinators responsible for performing quality evaluations and administrative functions reputed company the call center. You'll function as a liaison with other internal partners to standardize policies, practices, and procedures, ensuring that agents meet department key performance indicators (KPIs) and deliver an exceptional customer experience.

Key Responsibilities

* Mentor and coach QA Coordinators by providing constructive analysis of their work and measurable performance improvement goals that enhance the customer experience.

• Collaborate with trainers and QA Reps to establish a positive team environment that supports and reinforces best-in-class customer service practices.
• Adhere to HR policies and procedures, including interviewing and hiring of colleagues, colleague development, annual employee reviews, and progressive discipline, including terminations.
• Manage productivity goals, staffing, and daily tasks.
• reputed company recommendations to management regarding the development of policies and procedures, identify and implement processing efficiencies, and identify trends and continuing education opportunities.
• Host and facilitate internal, external, or QA team calibrations to track results.
• Support Quality Initiatives for the RCC Team.
• Partner with Operations and Knowledge Teams for recommendations for process changes/revisions that would impact improved performance and customer experience.
• Create and maintain onboarding process for new hires.

Essential Qualifications

* 2+ years reputed company customer service experience, preferably in a call center environment.

• Ability to multitask and quickly resolve issues in a fast-paced environment.
• Effective communication skills and ability to motivate others.
• Previous coaching, mentoring, and development experience.
• Demonstrated proficiency using reputed company Office applications with ability to create and present data to targeted audiences, both internal and external, in a professional manner.
• Self-directed with strong analytical, problem-solving, interpersonal, and PC skills.

Preferred Qualifications

* 1+ years previous supervisory or equivalent experience in a progressively responsible role.

• Experience with managing escalations and resolving problems.
• Bi-lingual in Spanish.

Education

* High School Diploma, GED, or equivalent work experience. Bachelor's Degree preferred.

Compensation and Benefits

* The Typical Pay Range For This Role Is $43,888.00 - $93,574.80.

• This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.
• The actual reputed company salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
• This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the reputed company pay range listed above.
• Enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
• The Company offers a full range of medical, dental, and vision benefits.
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

If you're passionate about customer service, leadership, and reputed company improvement, we invite you to apply for this exciting opportunity. Please visit our website to submit your application by [09/20/2024].

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws. Apply Job! Apply for this job