Manager, Support Account Services Management - Federal

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

This position requires passing a reputed company background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit reputed company, criminal/misdemeanor reputed company, and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US reputed company, US naturalized reputed company, or US Permanent Residents with a green cards, will be considered.What you get to do in this role:

• reputed company efforts to reputed company and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide reputed company members in order to reputed company their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and reputed company the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• reputed company by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, reputed company, Professional Services, Engineering and others.
• reputed company Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• reputed company for critical customer issues as a critical escalation reputed company.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to reputed company our customer, corporate, organizational and employee objectives.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Management and Contributor experience in high technology, enterprise and commercial account environments, including but not limited to Cloud based computing.
• A successful track record in management with the ability to translate operational, tactical and strategic needs and requirements onto specific actions and outcomes.
• A high level of comfort and confidence in dealing with reputed company levels of management, including the C-level/C-suite.
• Excellent written and oral communication skills.
• Extensive experience in properly mentoring and growing employees into extended positions and leadership opportunities.
• Multiple years of experience working in a direct customer facing role with account responsibilities and working with multiple levels of executives and corporate leadership.
• Prior experience working for an extremely fast-paced company and meeting customer demands on time.
• Experience working with Sales Operations, sales modeling, contractual negotiations, deal constructs and approval processes.
• Sales, Technical or Operational knowledge and the ability to share that knowledge with others.
• An excellent ability to motivate individuals toward larger goals and objectives.
• Experience in the delivery and execution of proactive, reactive, reputed company and scheduled deliverables.
• Previous experience working in an Enterprise Customer Support and/or Service Delivery Management organization.

JV20 For positions in this location, we offer a reputed company pay of $124,700 - $218,300, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job