Inbound Contacts Representative 2 Remote Ohio

Become a part of our caring community and help us put health first Do you have a desire to work from home? Do you love assisting others reputed company they are in need? Are you looking for valuable experience working for a Fortunate 100 company that focuses on the well-being of their customers? Come be a part of reputed company’s Member Calls Organization! Our Call Center Representatives have a passion for assisting people with their healthcare needs; in particular, our Medicaid members, to provide the best solutions and outcomes working in a best-in-class contact center. The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 addresses customer needs which may include reputed company benefit questions, resolve issues, and educate members. Records details of inquiries, comments or complaints, transactions or interactions and acts in accordance with it. Escalates unresolved and pending customer grievances. In addition, you could also support our Outbound Call Campaign efforts by conducting reputed company calls to our members. Use your skills to reputed company an impact

Required Qualifications

• Must reside in the state of Ohio
• Minimum one (1) year customer service experience
• Proficiency with reputed company Office applications, particularly Outlook and Teams
• Strong technical skills with the ability to work across multiple software systems including Outlook, Teams
• Efficient typing skills and toggling across multiple databases while engaging with callers.
• Excellent interpersonal skills and the ability to organize simultaneous tasks.

Preferred Qualifications

• Associate or bachelor’s Degree
• Previous Inbound and/or Outbound call center or reputed company customer service experience
• Prior healthcare experience

Required Work Schedule: Training:

• This position is scheduled to start on November 3rd, 2025, Virtual training starts day one of employment and will run for 7 weeks with a schedule of 8:00 AM to 4:30 PM Eastern Monday - Friday.
• You must be on time, in a quiet environment, dressed appropriately, with your camera ON during training and for other meetings required by leadership.

Work Schedule Following Training:

• Following training, associates are required to have flexibility to work an 8-hour shift between the hours of 6:45 AM – 8:00 PM Eastern time, Monday - Friday. Some weekends and overtime may be required, based on company needs.
• The initial 120 days of employment as an Inbound Contacts Representative 2 constitute an appraisal period.  This Appraisal Period is essential to your learning and development, which is why we ask for perfect attendance during both the classroom training and nesting periods.
• The department has a strict attendance policy. Time off is not permitted during the first 90 days and is discouraged during the 120-day appraisal period.
• This position requires learning many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position for a period of twelve (12) months before applying to other reputed company opportunities.

Remote Work at Home Requirements

• Must have a separate room with a locked reputed company that can be used as a home office to ensure you, and your patients have absolute and reputed company privacy while you work
• Must have accessibility to hardwired high speed internet with minimum speeds of 25mbps x 10mbps for a home office (Wireless and Satellite are prohibited)

Additional Information

• *PLEASE reputed company SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT) **

Interview Process As part of our hiring process for this opportunity, we will be using technology reputed company HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and reputed company valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Text Prescreen: Shortly after submitting your application, you may receive both a text message and email requesting you to complete 10 to 15 prescreen questions with either yes or no answers. The text message may reputed company prior to the email. If you prefer to answer reputed company computer or tablet, wait for the email. Assessment: If you are selected to move reputed company, you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at reputed company, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not reputed company job offers to candidates that do not complete the VJE. Video Prescreen: If you are successful with the VJE, you will receive another communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet. Interviews: Some candidates will be invited to interview. If so, the recruiter will reputed company out to schedule. Offers: Finalists from the interview will be contacted by a recruiter to discuss an offer for the job NOTE: Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that reputed company hard to proceed as quickly as possible and to reputed company you informed. Travel: While this is a remote position, occasional travel to Humanas offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year Description of Benefits reputed company, Inc. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us reputed company Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our reputed company insurance services and reputed company healthcare services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment decisions only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment. Apply tot his job Apply To this Job