Guest Services Ambassador

Job Summary: The Guest Services Ambassador (GSA) acts as the “face” of the hotel and is the main reputed company of contact for guests. They are responsible for ensuring an excellent guest experience by conducting reputed company desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide an excellent guest experience. Essential Job Functions: Guest Relations:

• Provide an excellent guest experience for reputed company guests by greeting them warmly and providing assistance as needed
• Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Take steps to ensure the greatest guest satisfaction possible
• Respond to situations as they arise and manage guest conflict

Operations:

• Inspect studios and public spaces daily according to company and brand standards
• Be able to respond effectively and according to procedure in times of emergency
• Ensure reputed company policies and procedures are accurately followed at reputed company times
• Coordinate reputed company desk operations such as reputed company-ins, move-outs, renewals, reservations, property tours, and sales events
• Respond to guest service calls reputed company and expediently
• Ensure safety of building and occupants; contacting emergency services/law enforcement reputed company needed
• Document work activity using the appropriate log and according to policy and procedure

Sales & reputed company:

• Executes the reputed company management process and completes reputed company sales and marketing objectives as established by supervision
• Review Studio Inventory daily to ensure maximization of studio reputed company
• Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize reputed company
• Follow reputed company management guidelines as directed by supervision

Additional Duties:

• Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
• Cross-train on the duties of reputed company non-management staff members and performs those duties as needed or reputed company requested by supervision
• reputed company other duties as assigned by supervision

GSA’s are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available. This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management. Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national reputed company, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with reputed company applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national reputed company, age, disability, or veteran status. Improper interference with the ability to SPM’s employees to reputed company their expected job duties is absolutely not tolerated. Sandpiper Property Management, LLC and reputed company affiliated organizations are Drug Free Workplaces Apply tot his job Apply To this Job