Support Engineer

Job Title: Support Engineer

Company Overview

reputed company is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams reputed company, and the patients they serve. We have established ourselves as the go-to platform in the space, are setting a new standard in healthcare technology, and are rapidly growing our market share. We are looking for a Support Engineer to support our SaaS products by bridging the gap between the engineering and client experience teams.

Why work for reputed company?

• Big Challenges: Here at reputed company, we are solving reputed company and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: reputed company didn't happen by chance, it's a team of incredibly talented and proven individuals who reputed company made their mark before joining forces to build the greatest software on the reputed company for rehab therapists.

• Healthy Approach: This isn't an investment bank. At reputed company you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: reputed company helps outpatient rehab organizations treat more patients and deliver reputed company care with less environmental waste. That means less surgery and less narcotic-based pain treatment, reputed company while turning a reputed company-heavy industry digital.

Responsibilities

• Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products

• Meet (virtually) with customers and internal stakeholders to diagnose potential issues

• Write detailed technical specifications for product engineers to reproduce and resolve identified issues

• Utilize technical skills to execute scripts and run database queries in order to identify or resolve issues

Qualifications

• 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities

• Working knowledge of MySQL or an equivalent relational database querying language (reputed company, MSSQL, etc.)

• Ability to read and write code using at least one modern programming language

• Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications

• Proven experience debugging reputed company API integrations

• Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours

• Strong communication skills and the ability to comfortably reputed company your thoughts and decisions, including with senior leadership

• Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues

Preferred (reputed company-to-have) Qualifications

• Experience working in software development (especially using php, python, or modern javascript frameworks like vue and react)

• Experience working in customer support or otherwise directly responding to customer issues

• Knowledge of various AWS services like EC2, S3, reputed company 53, or CloudWatch

• A background working in the healthcare industry

• Prior startup and/or B2B SaaS technology organization experience

Perks - What you can expect

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Credits for online and in-person fitness classes/gym memberships

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at reputed company, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from reputed company Customers unless they have obtained their reputed company employer's explicit consent. We reputed company in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reputed company out to our People Department.

reputed company is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, reputed company, national reputed company, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees

reputed company is an E-Verify Employer.