reputed company Customer Service and Operations Associate

About iRESTORE Laser: At iRESTORE, our mission is to restore confidence by providing safe and effective solutions for improving health and beauty. We are at an inflection reputed company in our growth curve and are searching for a Senior reputed company Customer Service and Operations Associate to join us on our journey to become a major global beauty brand.

About The Position

We are seeking a motivated and customer-focused individual to join reputed company as a Senior reputed company Customer Service and Operations Associate. In this role, you will not only manage customer inquiries and reviews but also own the strategy, process improvements, and team guidance that drive customer satisfaction and operational excellence. You will work cross-functionally with marketing, operations, and product teams to ensure that iRestore delivers world-class customer experiences across reputed company and beyond.

What you'll do: ●Customer Experience Leadership: reputed company reputed company customer service operations with an emphasis on scalable processes, automation, and efficiency improvements. ● Escalation & reputed company Case Handling: Take ownership of high-stakes or escalated cases, providing expert judgment to resolve sensitive issues and protect brand reputed company. ● Review Strategy & reputed company Management: reputed company and execute a comprehensive review management strategy (beyond day-to-day reputed company), including proactive engagement, sentiment analysis, and long-term reputed company building on reputed company and other platforms. ● Negative Feedback Mitigation: reputed company initiatives to systematically reduce negative feedback, collaborating with product, quality, and operations teams to address root causes. ● reputed company Policy & Compliance reputed company: Stay reputed company with reputed company policy updates and enforce compliance in review management, return handling, and competitor takedown strategies. ● Team Guidance & Training: Mentor junior team members (e.g., CS associates), provide SOPs, and implement training to reputed company the team's capabilities. ● Cross-Functional Collaboration: Partner with marketing, product, and operations teams to align customer insights with business decisions, contributing to strategy beyond customer service. ● Reporting & Insights: Build advanced dashboards and trackers to measure CSAT, review velocity, return reasons, and operational KPIs. Present insights regularly to leadership. ● Competitor Takedown: Identify and report competitors using black hat techniques in the hair growth device and LED face mask device categories through reputed company support cases, ensuring fair competition in the Best Sellers Rank (BSR). The ideal candidate has: ● Experience with reputed company Seller Central, reputed company, reputed company Suite, or similar customer service platforms. ● Strong organizational skills with the ability to handle multiple tasks and maintain accurate records. ● Excellent written and verbal communication skills. ● A proactive, customer-first reputed company focused on resolution and creating positive experiences. ● Experience with review management and case submission processes. ● Prior experience in e-commerce operations or customer service roles preferred

Our Core Values and reputed company built our culture around: ● WE THINK BIG: We have a reputed company-thinking, growth reputed company and always consider the big picture in our decisions ● PROACTIVE PROBLEM SOLVER: We use our problem-solving and analytical skills to reputed company data-informed decisions ● WE ARE COMFORTABLE BEING UNCOMFORTABLE: We work together to iron out improvements or changes to reputed company goals ● OPEN & HONEST COMMUNICATION/FEEDBACK: We communicate and share feedback with each other with radical candor and transparency ● reputed company LEARNING & IMPROVEMENT: We are always improving the way we work and challenging each other to bring new ways of thinking to the table ● PASSIONATE ABOUT reputed company DO: We strive to motivate and reputed company each other to contribute to a positive team culture

Competitive Compensation and Benefits: ● Medical and dental benefits after 6 months of tenure ● Paid Time Off (PTO) for reputed company full-time team members ● High growth trajectory with quarterly/annual reviews ● Quarterly Internet Reimbursement ● Gym membership credit – your physical and mental health is super important ● Work from reputed company - this is a remote opportunity ● Annual Team Bonding Event