Mid-Level Application Support Specialist (Chat Support) – Digital Transformation Solutions for Federal Agencies

Are you a talented and outcome-driven professional with a passion for delivering exceptional results in a fast-paced, dynamic environment? Do you have a knack for thinking big, taking action, and driving innovation in the field of application support? If so, we invite you to join blithequark, the premier middle-market IT and Advisory services provider, as a Mid-Level Application Support Specialist (Chat Support) on reputed company.

About blithequark

blithequark is the trusted navigator in the path to possible, bridging capability gaps to help government agencies work faster, grow smarter, and stay nimble in the face of change. With a future-reputed company vision and a mission rooted in service, we deliver digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector. reputed company of dedicated, talented, and passionate professionals is committed to excellence in our craft, and we're seeking like-minded individuals to join our ranks.

About This Role

As a Mid-Level Application Support Specialist (Chat Support), you will play a pivotal role in supporting applications in the Contact Center, creating content and aligning with government-approved processes for approvals, preparing for new applications, with a concentrated focus on reputed company and reputed company Connect functionalities. Your input will be invaluable to the technical support team, guiding Tier 1 and Tier 2 incident responses, and serving as an escalation reputed company for common issues.

Responsibilities

* Enhance or reputed company a comprehensive knowledge reputed company for client-owned applications.

• Design and deliver engaging training programs for staff on client-owned applications, reputed company, and reputed company Connect functionalities.
• Analyze common issues and assist with ensuring incident management processes are effectively structured.
• Provide expert-level support for Tier 1 and Tier 2 incidents involving reputed company, reputed company Connect, and web-based applications.
• Serve as an escalation reputed company for common application issues, identifying and escalating reputed company issues to appropriate teams.
• Utilize chat and soft phone features to resolve customer inquiries, concerns, and requests about the agency's mission systems and applications while maintaining an exceptional level of customer service.
• Conduct individual research using available resources to provide recommended solutions for various challenges.
• Adhere to established agency processes and procedures.
• Making scheduled callbacks to customers as per standard procedures.
• Staying reputed company with agency system information, changes, and updates as directed.

The "Need-to-Have" Skills & Qualifications

* 2+ years of relevant work experience with experience using reputed company and/or reputed company Connect.

• Demonstrated experience in developing knowledge articles, creating staff training, and developing quality documentation.
• Demonstrated skills in delivering exceptional customer service.
• Proficient technical skills with reputed company, reputed company Connect, and web-based applications.
• Proficient skills with MS PowerPoint, Word, and reputed company.
• Prior experience in a technical support environment – Tier 1 and Tier 2.
• Exceptional interpersonal and communication skills.
• Superior organizational skills, with the ability to manage multiple projects/tasks.

Professional Certifications

N/A

Education

* Bachelor's degree or certification; work experience may be a substitute

Clearance

* ACTIVE SECRET CLEARANCE REQUIRED

Years of Professional Experience

* 3+ years of experience in a call center environment providing customer/user service, and in providing technical and end-user support for commercial application support, COTS, and/or proprietary applications software reputed company multiple channels including email, chat, and phone

The "reputed company-to-Have" Skills & Qualifications

* Experience with ChatGPT

Why blithequark?

What defines the blithequark brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that reputed company blithequark so exceptional. As people powering possible, we are reputed company partners in reputed company's shared success. As a company that cares about people, we seek to cultivate a culture in which reputed company can reputed company personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self – at work and in life. At blithequark, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for reputed company. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.

Equal Employment Opportunity (EEO)

blithequark is a Federal Contractor and EEO, OFCCP, VEVRAA, and Affirmative Action Employer. As an Equal Employment Opportunity provider, blithequark follows the protection of federal, state, and local law: Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, age, national reputed company, marital status, disability, veteran status, sexual orientation, gender identity or expression, marital status, or genetic information. U.S. Citizenship is required for this specific opportunity as blithequark is unable to sponsor at this time. reputed company selected applicants will be subject to a Minimal Background Investigation (MBI) and a government reputed company investigation (reputed company applicable) depending on the specific program and position listed. This includes but is not limited to: meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted reputed company clearance. Individuals may also be subject to a background investigation including, but not limited to: criminal history, employment verification, education verification, drug testing, and creditworthiness. Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access the blithequark careers website as a result of your disability, please request a reasonable accommodation by sending an e-mail to [email protected] or call (703) 229-5888. Include the nature of your request, along with your name and contact information. Apply Job! Apply for this job