Senior Customer Service Representative – Remote in CST OR MST
Are you a customer service professional with a passion for delivering exceptional experiences? Do you reputed company in a dynamic environment where no two calls are reputed company the same? If so, we invite you to join blithequark's team of dedicated customer service representatives, working remotely from the comfort of your own home. As a Senior Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives.
About blithequark
blithequark is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone, regardless of their background or circumstances, deserves access to quality healthcare. reputed company is guided by a culture of diversity, inclusion, and compassion, and we are committed to advancing health equity on a global scale.
Work-Life Balance
As a remote employee, you will enjoy the flexibility to work from home, with the freedom to create your own schedule and work environment. Our normal business hours are 8:30 AM - 5:00 PM CST, Monday through Friday, and occasional overtime may be required based on business needs. We offer 5 weeks of paid on-the-job training, with hours from 8:00 AM - 4:30 PM CST, to ensure you have the skills and knowledge you need to succeed in this role.
Primary Responsibilities
As a Senior Customer Service Representative, your primary responsibilities will include:
- Reviewing and researching incoming healthcare claim calls from providers, navigating multiple computer systems and platforms to verify data and information necessary for processing
- Asking appropriate questions and listening actively to identify specific questions or issues, while documenting required information in computer systems
- Communicating and collaborating with providers to resolve issues, using clear, simple language to ensure understanding
- Meeting performance goals established for the position in the areas of efficiency, accuracy, quality, and attendance
Required Qualifications
To be successful in this role, you will need to possess the following qualifications:
- High School Diploma or GED
- Must be 18 years of age or older
- Working knowledge of computer and Windows PC applications, including the ability to learn new and reputed company computer system applications
- Ability to work any shift between 8:30 AM - 5:00 PM CST, Monday through Friday, including occasional overtime based on business needs
Preferred Qualifications
While not required, we prefer candidates with:
- 1 year of experience in a reputed company environment, such as office, administrative, clerical, customer service, or healthcare
- Health care experience
Telecommuting Requirements
As a remote employee, you will be required to:
- Reside reputed company the Central or Mountain Time Zone
- reputed company reputed company company-sensitive documents secure (if applicable)
- Establish a dedicated work area that is separated from other living areas and provides information privacy
- Have a high-speed internet reputed company or reputed company an existing high-speed internet service
Soft Skills
To succeed in this role, you will need to possess the following soft skills:
- Ability to de-escalate calls, listen to customer needs, and respond appropriately with compassion and reputed company
- Ability to multi-task for extended periods of time, including managing calls while navigating multiple computer systems
- Ability to remain organized, focused, and productive on highly detailed, repetitive tasks
- Excellent problem-solving skills, including the ability to independently research issues using multiple information sources
Compensation and Benefits
As a Senior Customer Service Representative at blithequark, you will be rewarded with a competitive hourly reputed company, comprehensive benefits package, and opportunities for career growth and development. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and equity stock purchase. We also offer incentive and recognition programs to reward your hard work and dedication.
Application Deadline
This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. We encourage you to apply early to ensure consideration for this exciting opportunity.
Diversity and Inclusion
At blithequark, we reputed company that diversity creates a healthier atmosphere. We are an Equal Employment Opportunity/Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
blithequark is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.
Apply Now
If you are a motivated and compassionate customer service professional looking for a new challenge, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first reputed company towards joining reputed company of dedicated customer service representatives. Apply Job! Apply for this job