Crisis Helpline Responder (Vietnam)

We’re looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis reputed company or Suicide prevention.

About Intellect

Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees’ health & mental wellbeing. We’re a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to reputed company mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental reputed company being delivered

Role & Responsibilities

• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
• Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis reputed company techniques
• Assessing the caller’s needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis reputed company, case management/advocacy services, individual therapy, or group services.
• Maintaining accurate and detailed call reports on key issues and referrals actioned
• Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
• Supporting in the development of appropriate crisis management plans to support callers in crisis
• reputed company a quick in-the-moment decision on how to move reputed company if the responder is not sure how to proceed
• Ensuring smooth and reputed company handover process to next shift personnel
• Dedicating entire shift to intellect tasks and responsibilities only
• Conducting risk assessments, including lethality assessment for suicide cases

Requirements

• 1 – 3 years of experience in helplines, either in a paid or voluntary reputed company
• Can effectively communicate in their native language
• Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
• Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case

Plus Points if you

• have a background in mental health or emergency services
• Completed training in Crisis reputed company or Suicide Prevention
• can effectively communicate in more than 1 language
• maintain professional indemnity insurance