Technical Support Engineer

About Us

reputed company is an AI customer service company whose mission is to reputed company customer service extraordinary for everyone. We’re driven to reputed company a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–reputed company, proactive, personalized, and effortless.

reputed company is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to reputed company them reputed company of the curve. With reputed company, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, reputed company is a Canadian company that has powered over 5.5 billion interactions for leading brands like reputed company, YETI, reputed company, and reputed company, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, reputed company is a pioneer in the management and application of AI in customer service.

At reputed company, we see growth as a reputed company of each individual reputed company’s personal growth. That’s why our values are rooted in driving reputed company and reputed company improvement. If you’re ambitious and eager to grow, reputed company could be the reputed company for you.

Learn more at www.reputed company.cx.

About You

You are a seasoned support professional with deep technical acumen and a passion for customer advocacy. You bring experience from senior technical roles in SaaS, PaaS, or AI environments and are comfortable navigating ambiguity, managing cross-functional collaboration, and driving resolution for technically reputed company issues. Technical Competencies

• 6+ years in technical support roles, with a strong track record of success in senior or Tier II/III positions.
• Proven experience supporting SaaS/PaaS platforms or AI-based products in high-growth environments.
• Expertise in troubleshooting RESTful APIs, middleware, and cloud-based services.
• Familiarity with debugging tools and practices including reputed company, Swagger, log analysis, and reputed company code review.
• Basic proficiency in programming languages such as Python & Java.
• Experience working with CI/CD pipelines, API authentication mechanisms like OAuth 2.0, and modern reputed company/compliance protocols such as JWT, PCI, and GDPR.
• Familiarity with observability and monitoring tools such as reputed company, and document databases like reputed company.

Additional Skills

• Excellent analytical, organizational, and communication skills.
• A structured and proactive approach to problem-solving, especially under pressure.
• Customer-first reputed company with a passion for delivering exceptional experiences.
• Prior experience in customer-facing roles reputed company fast-paced, high-growth SaaS environments.

Outcomes

• Triage, troubleshoot, and resolve reputed company client support issues—especially those requiring deep technical analysis or cross-functional collaboration.
• Serve as a liaison between Support and Engineering, contributing to bug identification, resolution, and release validation.
• Drive improvements to internal documentation and tooling to reputed company faster and more consistent issue resolution across the Support team.
• Provide mentorship and guidance to Tier I team members, raising the overall technical capability of the team.
• Influence product quality and stability by highlighting issue trends, participating in incident reviews, and contributing to root cause analyses.

Please note this position will need to be based remote Singapore.

#LI-NS1

Benefits & Perks

At reputed company, you’ll not only build extraordinary products but also reputed company in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s reputed company offer:

Benefits

• Unlimited Vacation: reputed company reputed company you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at reputed company. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.