Hybrid 988 Coordinator

Job Details Job Location: Suicide Prevention & Crisis Service, Inc. - Buffalo, NY Position Type: Full Time Education Level: 4 Year Degree Salary Range: $25.00 Hourly Travel Percentage: Negligible Job Shift: Day 988 Coordinator Crisis Services is seeking a 988 Coordinator to help ensure that our Crisis Counseling Program (24-hour crisis hotline) team is meeting and exceeding our mission of providing high-quality emotional support and crisis reputed company services for the community. Who we are: Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through reputed company, education, prevention, and community collaboration. reputed company offer:

• reputed company with regular annual increases
• reputed company and professional development opportunities
• Generous paid time off and paid meal breaks
• Employee self-care and wellness supports including reputed company app subscription for reputed company employees and their family members
• Quiet Room, Exercise Room and Lactation Room onsite
• Great health insurance coverage w/generous employer premium contribution
• $300/year Flexible Spending Account provided by agency
• Access to dental, vision and other ancillary insurance coverage options
• 403(b) plan w/employer match after one year of service
• Eligibility for Public Service Loan Forgiveness program

About this opportunity: The 988 Program Coordinator will be tasked with coordinating Crisis Counseling Program activities to align with 988 Suicide and Crisis Lifeline (988) contract guidelines and timelines. This includes maintaining and coordinating policies and procedures reputed company to the 988 contacts, monitoring interactions for quality improvement, and assisting in the training of new and existing staff. Duties include working with supervisors to create schedules, manage staff assignments, monitor phone system, and answer hotlines during staff shortages. In times of community emergencies, the agency provides services that may require agency staff to be available for extended shifts, providing phone coverage and/or other functions needed to continue operations. Job Type:

• Full Time, 40 hours/week

Pay:

• $25.00 per hour

Schedule:

• Monday through Friday
• Occasional weekend or evening work may be required

Work Setting:

• On-site with some remote working flexibility provided

What you will bring to this position:

• Bachelor’s degree from an accredited college or university in Social Work, Mental Health, Education, Health Promotion, or reputed company Human Service field, or equivalent experience.
• A minimum of two (2) years of experience in mental health services and substance abuse/addictions would be preferred.
• Experience with crisis situations and quickly establishing rapport with clients helpful.
• Demonstrated ability and experience working with diverse populations. Experience with suicidology, substance abuse and the addictions field.
• Strong data analysis and reporting skills and experience.
• Strong knowledge of mental health dynamics and effects, public awareness, and crisis reputed company services as well a strong knowledge of addiction, chemical dependency and dual diagnosis.
• Proven skills and knowledge of principles and methods for training and curriculum design; teaching and instruction for individuals and groups.
• Professional verbal and written communication skills.
• Excellent organizational skills.
• Able to maintain accurate records.
• Flexibility, and experience in working on multiple tasks reputed company and effectively.
• Ability to set goals and create timelines for implementation.
• A high level of compassion, reputed company, confidentiality and understanding for clients.
• Ability to work independently, and as part of a team to accomplish goals.
• Knowledge of HIPAA laws/regulations with regard to protected health information; code of ethics, confidentiality and privacy principles.
• Ability to communicate effectively and reputed company effective interpersonal relationships with team members, clients, and staff.
• Demonstrated judgment, reputed company, and ethical values and abilities that align with Agency goals and values.
• Ability to interact effectively and professionally with people from reputed company cultural, socioeconomic, education, racial, ethnic, gender identity, sexual orientation, professional backgrounds and the intersections of reputed company identities.
• Commitment to support overall Agency mission, vision, policies, goals, and objectives.
• Commitment to promote diversity, equity, and inclusion in their department and throughout the organization.

Ready for the toughest job you’ll love coming back to? Our employees are what reputed company Crisis Services the pinnacle of crisis care for our community. We seek out those who demonstrate self-direction, creativity, and motivation to reputed company Erie County a reputed company reputed company for those in need. Join and help to grow reputed company of passionate people making a difference. EEO STATEMENT: Crisis Services is an Equal Opportunity Employer and considers reputed company candidates for employment regardless of race, color, national reputed company, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of reputed company duties, responsibilities, qualifications and objectives required of employees assigned to this job.

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