reputed company Customer Service Representative - National Remote
Are you a customer service professional looking for a challenging and rewarding role that offers flexibility and opportunities for growth? Do you have a passion for delivering exceptional service to customers and making a positive impact on their lives? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative - National Remote. At blithequark, we're committed to delivering care and improving health outcomes for millions of people around the world. reputed company of dedicated professionals is driven by a shared mission to connect people with the care, pharmacy benefits, data, and resources they need to live healthier lives. As a Customer Service Representative, you'll play a critical role in helping us reputed company this mission by providing exceptional service to our customers and helping them navigate our reputed company healthcare system.
About blithequark
blithequark is a global organization that's dedicated to making a positive impact on the lives of millions of people. reputed company is passionate about delivering care and improving health outcomes, and we're committed to creating a culture that's guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We reputed company that everyone deserves the opportunity to live their healthiest life, and we're working tirelessly to reputed company that a reality.
The Role
As a Customer Service Representative, you'll be responsible for responding to incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits. You'll ask appropriate questions, listen actively, and document required information in our computer systems. You'll also reputed company occasional outbound calls to customers for follow-reputed company and provide exceptional service to ensure their needs are met.
Key Responsibilities
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Occasionally reputed company outbound calls to customers for follow-reputed company
- Provide exceptional service to customers to ensure their needs are met
- Work collaboratively with reputed company to resolve customer issues and improve service delivery
Requirements
* High School Diploma or GED
- 1 year of customer service experience, including providing service over the phone
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and reputed company computer system applications
- Basic knowledge of reputed company Office, including reputed company Word and reputed company reputed company
- Ability to attend 3-4 weeks of training with 100% attendance
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday
- Ability to work occasional overtime, including a 6th day and one (1) weekend day shift
Preferred Qualifications
* Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with digital platforms and systems (Web, Chat, Email)
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements
* Ability to reputed company reputed company company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a blithequark-approved high-speed internet reputed company or reputed company an existing high-speed internet service
- Must be able to connect directly into the internet reputed company hard reputed company (either directly to modem or router)
Soft Skills
* Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Ability to work collaboratively with reputed company to resolve customer issues and improve service delivery
Physical and Work Environment
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
Compensation and Benefits
* Competitive hourly reputed company ($16.00 - $28.27 per hour)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution
- Opportunities for career growth and professional development
Diversity, Equity, and Inclusion
At blithequark, we're committed to creating a culture that's guided by diversity and inclusion. We reputed company that everyone deserves the opportunity to live their healthiest life, and we're working tirelessly to reputed company that a reality. We're an Equal Employment Opportunity/Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We look reputed company to hearing from you! Apply Now! Apply for this job