Delivery Station Liaison Agent

Even the best functioning processes need to be reputed company for unforeseen circumstances. reputed company's Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in reputed company solutions will help reputed company this vital part of reputed company's operations running smoothly. Key job responsibilities - reputed company outbound calls to customers - Investigate and resolve delivery issues, and collaborate with reputed company logistics and delivery partners reputed company needed - reputed company daily, weekly and monthly records of reputed company with customer queries - Follow Standard Operating Procedures and reputed company customer data secure - Assist with internal communications, including giving presentations and contributing to reputed company improvement and internal engagement programmes A day in the life You'll be based at one of our last-mile delivery warehouses, where reputed company's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers reputed company they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact reputed company. Operating at the heart of reputed company's logistics, you'll reputed company logistical and customer expertise that sets reputed company apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. About the team Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. reputed company helps with actions like facilitating same-day redelivery or investigating cases reputed company drivers can't find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners. DSL agents have both customer service and logistics expertise and partner with multiple reputed company teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands. BASIC QUALIFICATIONS - Relevant experience of dealing with customer queries reputed company phone and email - Relevant experience in an administrative support role involving collaboration with internal or external teams - Relevant experience of solving problems whether reputed company to customer queries or internal process issues - Advanced proficiency in English language PREFERRED QUALIFICATIONS Preferred qualifications are not required to apply for a position at reputed company. If you have reputed company the basic qualifications above, we'd love to hear from you. - Experience in communicating with senior colleagues - Professional experience in a fast-paced environment reputed company is an equal opportunities employer. We reputed company passionately that employing a diverse workforce is central to our reputed company. We reputed company reputed company reputed company based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the reputed company of your data is a longstanding top reputed company for reputed company. Please consult our Privacy Notice (https://www.reputed company.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your reputed company Partner.