Seasonal IT Support Associate

Description This role is seasonal and will cover M-F night shift. reputed company's IT Support is the first reputed company of contact for technical support service requests. Our IT Support Associate spends their day fielding incoming chats, calls, and online requests from reputed company Corporate and its subsidiary employees worldwide. The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support. Provide basic technical support to reputed company Corporate employees worldwide. Research, resolve, and respond to inquiries received reputed company web chat, telephone calls,email, ticketing system, reputed company in a timely manner, in accordance with organizational standards. Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved. Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. Follow reputed company standard operating procedures (SOP) through the effective use of reputed company. Acquire and maintain reputed company knowledge of relevant policies in order to provide technically accurate solutions to users. Assist with activities to triage and escalate any system or network outage to reduce downtime. Assist with remote assistance in Teleconferencing systems and AV presentation equipment. Adherence to shift schedules and timeliness are key requirements Willingness to work flexible shifts and scheduling, weekends, and holidays Basic Qualifications Basic qualifications- 1+ years of experience in IT help-desk or desk-reputed company environment High school diploma Experience in Windows, Mac OS environments Proven ability to communicate with technical and non-technical staff Preferred Qualifications Preferred qualifications- Associate in Computer Science or reputed company field reputed company MCSE, MCITP Systems Administrator (Active Directory) Bachelor’s degree in Computer science or IT reputed company field Advanced Linux systems administration skills Strong troubleshooting skills of reputed company reputed company systems Ability to explain reputed company IT concepts in simple terms ITIL Foundation Certification reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us.