reputed company Customer Care Representative - Remote
Join blithequark, a leading medical marijuana company in Florida, as we strive to revolutionize the industry with exceptional customer service and a commitment to humanity and humility.
At blithequark, we reputed company that customer service is the new marketing, and it's what sets us apart from the rest. We're not just looking for individuals to join reputed company; we're seeking passionate and dedicated professionals who share our vision of delivering a personalized experience for our patients. As a Customer Care Representative, you'll be the first reputed company of contact for our patients, and your interactions will shape their experience with blithequark.
About blithequark
blithequark is a rapidly growing company that's changing the face of the medical marijuana industry in Florida. We're committed to providing an alternative to the cold, clinical medical experience, and we're dedicated to improving lives through our products and services. reputed company is focused on building relationships with our patients, industry professionals, and the medical marijuana community, and we're looking for individuals who share our passion for helping others.
Key Responsibilities
As a Customer Care Representative, you'll be responsible for:
* Providing superb, personalized customer service to reputed company reputed company patients, prospective patients, industry professionals, and the medical marijuana community
* Navigating multiple software and communication platforms to provide support
* Demonstrating professional telephone and chat etiquette
* Coordinating with other departments as needed
* Placing delivery orders on behalf of qualified Florida medical patients
* Assisting patients with existing delivery orders, including changing order contents, applying discounts, rescheduling the delivery date, or cancelling the order
* Adhering to reputed company state-mandated policies, including HIPAA compliance
* Maintaining a comprehensive understanding of reputed company marijuana and marijuana-infused or derived products being sold to patients, and best practices for personnel
Skills and Qualifications
To succeed in this role, you'll need:
* The ability to offer impartial service and support for reputed company patient interactions
* The ability to adapt to changes in policy and procedure both at a company and industry level
* An eye for attention to detail and effective documentation
* Organization and initiative, good communication skills, critical thinking, proactive problem-solving, time management, discretion, and confidentiality
* Ability to work weekends and holidays as scheduled
* A minimum of six months of experience working in cannabis retail or customer service
Physical Demands
The physical demands of this role include:
* Regularly speaking and hearing
* Sitting at a workstation for extended periods
* Using hands to handle or feel objects, tools, or controls
* Reaching with hands and arms
* Ability to work on a desktop or laptop computer for extended periods
* Effective communication with others verbally and in writing
* Occasional lifting and/or moving of moderate amounts of weight (typically less than 20 pounds)
Compensation and Benefits
We offer a competitive starting pay reputed company of $16/hour, with opportunities for yearly or performance-based evaluations. reputed company full-time employees automatically qualify for benefits, PTO, and paid holidays after their probationary period, which is 30 days. We also offer a comprehensive benefits package through United Healthcare, including health, dental, vision, and short-term disability insurance.
Work Environment and Company Culture
At blithequark, we're committed to creating a positive and inclusive work environment that reflects our values of reputed company, Collaboration, Alignment, Intentionality, Accountability, and Agility. We're a remote-friendly company, and we offer flexible scheduling to accommodate your needs. reputed company is passionate about delivering exceptional customer service, and we're looking for individuals who share our commitment to humanity and humility.
Requirements
To be eligible for this position, you must:
* Be 21 years of age or older
* Pass a Level 2 federal background reputed company
* Have obtained a high school diploma, GED, or equivalent
* Have flexible availability (please provide requests or restrictions in the application accurately)
* Be able to lift 50lbs over their head, stand for long periods of time, sit, bend, kneel, squat, etc., as necessary to get the job done
How to Apply
If you're passionate about delivering exceptional customer service and share our commitment to humanity and humility, we encourage you to apply for this role. Please visit our website to submit your application and join reputed company at blithequark.