Remote Patient Coordinator (Non-Clinical) - Join AccessNurse, a TeamHealth Company, for a Rewarding Career in Healthcare Support

Unlock a Fulfilling Career with AccessNurse: Patient Coordinator (Remote/Non-Clinical)

Are you looking for a dynamic and supportive work environment where you can make a real difference in healthcare? AccessNurse, a TeamHealth Company, is seeking a dedicated and compassionate Patient Coordinator to join our team on a full-time or part-time basis. As a remote, non-clinical role, you'll have the flexibility to work from home while providing critical support to patients in need.

About AccessNurse and the Patient Coordinator Role

AccessNurse is a leading healthcare company dedicated to delivering exceptional patient care and support. As a Patient Coordinator, you'll be the first point of contact for patients seeking medical assistance, providing empathy, compassion, and customized support. Your role will involve accurately documenting patient needs, working closely with nurses, and ensuring seamless communication.

Key Responsibilities:

• Serve as the primary point of contact for patients, providing a welcoming and supportive experience.
• Utilize customized scripting to gather patient information and document needs accurately.
• Demonstrate empathy and compassion when interacting with patients, ensuring a positive experience.
• Multi-task while speaking with patients, accurately processing and documenting information.
• Escalate situations as necessary, following established protocols and guidelines.
• Maintain patient confidentiality and adhere to HIPAA guidelines.
• Work flexible schedules, including afternoons, evenings, and weekends (some weekends and holidays required).

Essential Qualifications:

• High School Diploma or GED required; Associate's Degree preferred.
• 1+ year of customer service experience required; healthcare experience desired.
• Inbound call center experience preferred; experience in a medical office or clinic setting a plus.
• Ability to type a minimum of 25 wpm; excellent organizational and computer skills.
• Excellent listening and comprehension skills; ability to determine key information from patients.
• Professional, courteous telephone voice; dependable, reliable, and trustworthy.
• Ability to defuse conversations and escalate situations as necessary.
• Detail-oriented, with a focus on accurately processing and documenting information.
• Ability to follow scripted information while interacting with patients.
• Flexibility with scheduling; ability to receive feedback on job performance.

Preferred Qualifications:

• Bilingual (Spanish speaking) Patient Coordinators can earn an additional $1 per hour (testing required).
• Previous experience working in a call center or medical office setting.
• HIPAA experience; knowledge of healthcare operations and terminology.

What We Offer:

At AccessNurse, we're committed to supporting our employees' success and well-being. As a Patient Coordinator, you'll enjoy:

• A competitive base pay of $17.00 per hour, with opportunities for additional incentives and shift differentials.
• Company-provided equipment for remote work, ensuring a seamless and efficient work experience.
• Benefits eligibility for full-time staff, including medical, dental, vision, and life insurance (effective the first of the month following 30 days of employment).
• A 401(k) plan program with discretionary matching funds available for all employees.
• Career growth opportunities and professional development support.
• Perks at Work: discounts on car rentals, electronics, apparel, and more.
• Employee LiveWell program for health and well-being; Employee Assistance Program.
• $500 Employee Referral Bonus with no cap.

Remote Workstation Requirements:

To ensure a successful remote work experience, you'll need to meet the following requirements:

• A reliable high-speed internet connection (cable internet provider required; minimum bandwidth speeds: 23 megabits download and 10 megabits upload).
• A hardwired internet connection from your modem or Ethernet jack to your work computer (WiFi not acceptable).
• A reliable telephone line (land-line phone or voice-over line provided by the same company as your internet).
• A dedicated workstation with enough space for company-provided equipment (2 x 27" computer monitors, computer, keyboard, mouse, and dial pad/phone).
• A HIPAA-compliant workspace that protects PHI and prevents disruptions during work hours.

Physical and Environmental Demands:

The Patient Coordinator role involves:

• Working in a well-lit, modern office setting (home office).
• Occasional lifting (20 pounds or less); visual and auditory acuity.
• Manual and finger dexterity; occasional stress.
• Frequent work on a PC/computer; prolonged telephone work and sitting.

Join Our Team!

If you're a motivated and compassionate individual looking for a rewarding career in healthcare support, we encourage you to apply for the Patient Coordinator role at AccessNurse. With our commitment to employee success and well-being, you'll have the opportunity to grow and thrive in a dynamic and supportive work environment.

Ready to take the next step? Apply now and join our team!