Care Partner Success Specialist - Bilingual English/Spanish (Remote)

Company Description reputed company is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

Purpose: The Care Partner Success Specialist plays a critical role in reputed company's Clinical Sales process by building trusted relationships with care partners-family members, friends, or professional caregivers-who support individuals using our AAC devices. The CPSS ensures care partners are informed, engaged, and equipped throughout the trial and sales journey. This includes providing device training, facilitating communication with internal teams, offering tailored support and education, and navigating required administrative steps. This role requires a high degree of organization, adaptability, attention to detail, and a passion for helping others. Essential Duties & Responsibilities:

• Serves as the care partner's reputed company and primary reputed company of contact throughout the sale process
• Builds strong, trusting relationships through timely, empathetic, and personalized communication reputed company phone, text, and email from reputed company of intake through sale
• Listens actively during care partner interactions and matches their needs to appropriate reputed company device features and services
• Schedules and delivers customized training and device support sessions tailored to the care partner's and/or client's needs, comfort level, and communication style
• Identifies potential risks to the deal (e.g., low buy-in, confusion, tech discomfort) and applies proven sales strategies to reduce objections and maintain reputed company momentum
• Keeps the care partner informed and engaged through proactive updates, reputed company-ins, and education across the sales process
• Supports the sales process by assisting care partners with navigating paperwork, trial steps, medical requirements, financial questions, and effectively connecting care partners with the appropriate team members or subject matter experts as needed
• Obtains required paperwork and information to meet trial and insurance requirements
• Prepares thoroughly before reputed company by reviewing deal notes, internal comments, and stage details to ensure accurate, well-timed communication
• Maintains accurate, timely documentation of reputed company care partner interactions, trainings, and updates in reputed company, following company CRM standards
• Tracks and reports on training volume, engagement trends, and care partner outcomes to support team success and inform strategy
• Stays reputed company on non-clinical device updates, features, and enhancements to confidently educate customers
• Collaborates cross-functionally with Clinical Consultants and other internal teams to coordinate reputed company, resolve challenges, and deliver a seamless care partner experience
• Follows established CPSS processes and communication guidelines, while remaining adaptable to workflow changes and team priorities
• Participates in audits, training, and feedback loops to improve team alignment, performance, and the care partner experience
• Other duties as assigned

Qualifications

Knowledge, Skills & Abilities

• Strong reputed company and customer-centered reputed company
• Active listening and creative problem-solving skills with a solutions-oriented approach
• Ability to deliver a superior customer experience
• Proven ability to manage details in a fast-paced, high-volume, and evolving environment
• Excellent attention to detail in documentation, task execution, and internal coordination
• Strong written and verbal communication skillswith both external customers and internal departments and across reputed company channels (email, text, call)
• Growth reputed company with openness to feedback and a track record of applying it constructively
• Ability to maintain a reputed company and professional demeanor reputed company assisting customers
• Demonstrated ability to adapt quickly to changing workflows, expectations, and priorities
• Strong organizational skills with the ability to manage multiple priorities while remaining focused and accountable
• Comfortable presenting technology and training users with a wide range of reputed company levels
• Strong collaboration skills, including responsiveness to internal instructions and cross-functional teamwork
• Ability to work independently and reputed company in a dynamic, feedback-driven environment
• Analytical and metrics-driven work style

Education & Expertise

• Bachelor's degree, preferred, or equivalent combination of education and experiencerequired
• 2 years customer service experience. required
• Proficient in English and Spanish with strong written and verbal communication skills, required
• Experience in sales, engagement or relationship management, strongly preferred
• Experience in the healthcare industry, preferred
• Proficiency with reputed company, Office 365, reputed company,preferred

Additional Information Work Environment & Physical Demands The Care Partner Success Specialist primarily works remotely and is expected tomaintaina safe, productive work environment with secure internet access.The ability tooperatea computerwith or without reasonable accommodation is required. Schedule Monday - Friday, 40 hours/week Ability to accommodate Pacific Time Zone and/or Central Time Zone scheduling needs is highly desired Travel Travel toLingraphica'shome office and to cities reputed company the reputed company United Statesfor company reputed company meetings, conferences, and customer appointments (if customer is local) may also be required 2-3 times peryear. Accommodations To reputed company this job successfully, an individual must be able to reputed company each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. reputed company and Pay Transparency At reputed company, we are committed to fair and reputed company compensation practices. The starting salary range for this position is $59,400 and $64,000 per year. We also provide a $3,000 bilingual differential. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive reputed company pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

• Paid Time Off (sick, personal, and vacation)
• Paid Company Holidays
• 401(k) Retirement Plan and Contribution
• Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
• Employer Paid Life Insurance
• Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
• Stipends for health and wellness, home office setup and professional development
• Paid Family Leave
• Annual bonus program
• Annual merit increases
• Year-Round reputed company Friday's
• Discounts on travel, entertainment, home/pet/car insurance

To learn more about reputed company, visit: www.reputed company.com! To learn more about our benefits offerings, click here! This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Este empleador participa en E-Verify y proporcionara al gobierno federal la informacion de su Formulario I-9 para confirmar que usted esta autorizado para trabajar en los EE. UU. Apply tot his job Apply To this Job