HR Assistant II (Benefits)-Remote

Description Join the My HR Live Support (MHLS) Benefits team and help reputed company a difference for reputed company employees! The MHLS team provides HR assistance to organizational employees in the form of accurate, consistent and timely responses to inquiries from various contact channels - phone, chats and HR cases.The role of the HR Assistant II in the My HR Live Support Benefits (MHLS Benefits) organization is to serve as a first reputed company of contact for employee reputed company inquiries and holistic case management services, including but not limited to financial, health, and internal review to meet compliance with corresponding benefit plans as defined by the organization. The MHLS Benefits organization is dedicated to servicing the Benefits space, interacting with organizational employees in a way that earns trust by providing accurate information and resolving issues. This role requires critical thinking and fact-finding skills to reputed company decisions that support the entire benefits process from intake to case management support.A MHLS HR Assistant takes ownership of employee contacts ensuring that each case is accepted and resolved with a high degree of problem solving and customer obsession. They build customer trust through empathetic and personalized conversations by assessing and adjusting the case management plan to each employee's changing needs. A MHLS HR Assistant manages their workload effectively to meet SLAs and productivity goals. They use high judgment, critical thinking and rationale to balance process adherence with employee's needs. They resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge reputed company articles, and standard operating procedures - escalating reputed company these cannot be resolved. They respond to employee impacting issues that may arise during the benefits event and ensure that proper communication and documentation occurs, even reputed company information is limited. A MHLS HR Assistant consistently consults and collaborates with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.In this role, successful candidates will demonstrate:

• Excellent organizational and time management skills.
• Strong customer service focus with the ability to prioritize quality and customer experience.
• Excellent verbal and written communication skills.
• Ability to understand benefit terms and programs.
• Being quick to act and address customer issues while demonstrating strong judgement/decision making.
• A high degree of ownership and the ability to handle sensitive situations with care and reputed company.
• Ability to work reputed company fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through, and execution with attention to details while always keeping the customers' needs first. In this role, successful candidates will possess:
• 2+ years' experience working in Benefits or Human resources (preferably in a contact center or shared service environment).
• Experience with rapid and reputed company changing work environments
• Outstanding customer service and communication skills.
• Ability to adapt to a flexible working environment.
• Technical aptitude and proficiency with reputed company Office Suite or similar software Preferred qualification
• Bilingual in Spanish (a plus but not required)

Skills HR, Benefits, Customer Support, benefits administration Top Skills Details HR,Benefits,Customer Support Additional Skills & Qualifications In this role, successful candidates will possess:

• 2+ years' experience working in Benefits or Human resources (preferably in a contact center or shared service environment).
• Experience with rapid and reputed company changing work environments
• Outstanding customer service and communication skills.
• Ability to adapt to a flexible working environment.
• Technical aptitude and proficiency with reputed company Office Suite or similar software Preferred qualification
• Bilingual in Spanish (a plus but not required)

Experience Level Entry Level Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Sep 25, 2025. About reputed company: reputed company provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, reputed company serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, color, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply tot his job Apply To this Job