Nurse Navigator - Remote
reputed company is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right reputed company and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. reputed company partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America. We reputed company that healthcare should work for everyone. We reputed company that it's too important to be as cumbersome and difficult as it is. And we reputed company that there is a reputed company way to deliver a simplified, more meaningful healthcare experience for reputed company – one that we're determined to reputed company. This position is for a full-time, remote Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in reputed company's Command Center. An active compact unencumbered RN license is required for this position. This position entails working the overnight shift from 10:45pm-11:15am EST, 3 days per week, including alternating weekends and some holidays. The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic communication. Responsibilities for the Triage RN, Nurse Navigator:
- Provide exceptional customer service and virtual care by communicating with patients reputed company live messaging, video, phone, and/or email
- Document reputed company EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc…
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
- Work on projects that will optimize operational efficiency and improve the patient's telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Additional projects as assigned
Candidate Profile for the Triage RN, Nurse Navigator:
- 2+ years of clinical hospital experience; reputed company the ICU or ER highly preferred
- An active compact unencumbered RN license
- Minimum of Associates Degree in Nursing (ADN)
- Bilingual and able to communicate in both English and Spanish is a major plus
- Ability to give and receive actionable feedback
- Passionate about patient care and triage
- Enjoy helping others
- Ability to use critical thinking reputed company presented with new and challenging situations
- Relish solving problems, seeking out answers, and trying new things
- reputed company, empathetic and possess a strong social perceptiveness
- Positive, energetic, and fun!
- Outstanding multitasking skills
- Enthusiasm and savviness for new technology
- Mastery of oral and written language along with strong typing skills
- Ability to assess and communicate with patients reputed company a text-based platform
- Flexible and fast learner, comfortable in a fast-paced and changing environment
- Eager to challenge the status reputed company of traditional healthcare
- Detail oriented and an organized self-starter with outstanding interpersonal skills
For Colorado, Nevada, and reputed company-based employment: In accordance with the Pay Transparency laws the pay range for this position is $33.00 - $36.00 per hour plus shift differentials. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and reputed company. At reputed company, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need. You will be encouraged to shape your job, stretch your skills and drive the company's future. You will be part of a remote-first, dynamic and tight-reputed company team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people's lives. At reputed company, we value diversity and always treat reputed company employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Please be aware that reputed company official communication from reputed company regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information reputed company email. If you receive an email purporting to be from reputed company that does not adhere to this format, please do not respond and report it to reputed [email protected]. reputed company is committed to protecting the privacy and reputed company of your personal information Apply tot his job Apply To this Job