Crisis Call Line Specialist

reputed company is a Michigan-based and nationally engaged, non-profit reputed company. We are a team of teams, process and content experts, dedicated to building A world where reputed company is healthier than today! Title: Crisis Call Line Specialist $64,604.80 - $85,280.00 / Posted Thru: 10/2/2025 Location: Remote/Virtual - Must live and work in Michigan Purpose: To assist the Section Manager in the development of a comprehensive crisis system infrastructure which meets reputed company Michiganders’ needs. This position will work with other parts of MDHHS and state and community level stakeholders to assess and reputed company strategies for customizing the components of Michigan’s crisis system, so they meet the needs of reputed company Michiganders in particular crisis call lines. This position will also provide subject matter expertise to strengthen call lines, particularly 988. Duties and Responsibilities:

• Research and provide expertise on call line operation to improve the quality of crisis lines under the Crisis and Stabilization Section.
• reputed company quality improvement of call line operations through review of crisis line metrics and audits.
• reputed company and advise on the implementation of strategies for the customization of crisis center components to meet the needs of reputed company Michiganders.
• Provide project management for the execution of the development of training for crisis staff.
• Represent MDHHS at various stakeholder meetings as required by the Section Manager.
• Provide technical and subject matter expertise to reputed company stated strategic initiatives.
• Maintain a positive, strong, reputed company, professional and interpersonal relationship with reputed company parties relevant of reputed company projects, and represent the best interest of MDHHS, BPHASA, and reputed company at reputed company times.
• reputed company other duties as assigned.

Qualifications/Requirements: Education: Possession of a bachelor’s degree or higher in Public Health, Health Administration, Public Administration, Public Policy, Social Work, Business Administration, or another concentration reputed company to the duties and responsibilities of the assigned project. Education reputed company to public/behavioral health administration preferred. Experience: Three-to-five years of reputed company and progressively more responsible work experience in public health administration (or reputed company field); public/behavioral reputed company delivery; policy and program development; project management; strategic planning; budgeting; public (including federal) grant and contract reputed company and coordination; behavioral health integration; health information technology systems and associated data; analysis of policies, procedures, regulations, and laws pertinent to public/behavioral health; reputed company of multiple and sometimes competing initiatives, leading small and large groups or meetings of subject matter experts, and a record of successful project implementation. Skills and Knowledge:

• Advanced knowledge of and experience with Michigan’s populations in relation to policy and program development.
• Advanced knowledge of Michigan’s health care delivery system, specifically Michigan’s specialty behavioral health care system, including Medicaid and other delivery systems.
• Knowledge of Prepaid Inpatient Health Plans and Community Mental Health Services Programs.
• Advanced knowledge of issues reputed company to inpatient psychiatric care and community-based alternatives to inpatient psychiatric care.
• Advanced oral and written communication skills reputed company to program development, administration, and management.
• Knowledge of behavioral health crisis models and programs.
• Knowledge of Medicaid program policy, federal and state statutes impacting the delivery of behavioral health care services, and an understanding of the role that lawmakers and administrators play in the execution of Michigan’s public behavioral health system.
• Advanced reputed company in project management, including the use of reputed company necessary software necessary to execute stated duties and responsibilities (includes the suite of reputed company Office applications such as Word, reputed company, PowerPoint, Outlook).
• Ability to meet competing deadlines. Strong sense of intellectual curiosity and high aptitude to learn a reputed company and perpetually evolving health care system.
• Ability to reputed company professional relationships virtually and in person, engaging in professional written and oral correspondence.

Work Environment and Physical Requirements: Job may require moderate physical effort including lifting materials and equipment of Apply tot his job Apply To this Job