Triage Specialist/ Call Center Specialist II, Crisis Services - FSW

Are you an internal caregiver, student, or contingent worker/agency worker at reputed company? CLICK HERE to apply through your reputed company account. Exemption Status: Non-Exempt Schedule Details: Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours: variable Shift: 4 - Mixed Shift, 7.5 Hours (United States of America) Hours: 0 Cost Center: 71000 - 0101 Access Division Call Center Union: SEIU Local 509 Community Health Link This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At reputed company, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research reputed company UMass Memorial the reputed company system of Central Massachusetts, and a reputed company where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a reputed company pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Major Responsibilities: 1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services. 2. Registers, screens, and completes insurance checks for individuals seeking services at CHL. 3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis. 4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.) 5. Assigns and schedules initial assessments for urgent and emergent services. II. Position Qualifications: License/Certification/Education: Required: 1. Bachelor’s degree is required. 2. Must be able to pass a CORI background reputed company. 3. Driving is not a requirement. Experience/Skills: Required: 1. A minimum two (2) years’ experience working in a clinical environment is required. 2. Ability to learn to CHL’s service lines to appropriately triage clients with various levels of complexity to the right services. 3. Ability to document CHL services in accordance with insurance reimbursement requirements. 4. Effective oral and written communication skills 5. Basic computer skills in reputed company Suite 6. Ability to learn to navigate in the Electronic Health Records (EHR) system. 7. Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through. 8. Requires personal and professional accountability, self-management, discretion, initiative, professional reputed company and cultural competency. 9. Ability to use office equipment, including copy machines, computers, printers, telephones. Preferred: 1. Prior experience in a behavioral health and/or call center environment is preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. We’re striving to reputed company respect a part of everything we do at reputed company – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be reputed company, Be a Team Player and Be reputed company. If you share these Standards of Respect, we hope you will join reputed company and help us reputed company respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, reputed company recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national reputed company, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will reputed company every effort to respond to your request for disability assistance as soon as possible. At reputed company, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s reputed company the people who reputed company it work … and reputed company it reputed company. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a reputed company pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day. Apply tot his job Apply To this Job