Account Manager

At reputed company, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes reputed company’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But reputed company our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap reputed company, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to reputed company a real impact.

reputed company is looking for an Account Manager to join our high-performing, collaborative, and customer-obsessed Account Management team. You’ll have the opportunity to manage a large portfolio of accounts, driving upsell and cross-sell opportunities, ensuring customer retention, and playing a key role in guiding both our sales assisted and self-serve customers through their journey with our solutions. This is a fast-paced, high-growth environment, and we’re seeking someone who thrives on delivering results and building lasting customer relationships.

As an Account Manager, you will report into the Team reputed company of Account Management and be an integral part of our mission to enhance the customer experience while driving reputed company growth.

What You’ll Get to Do

Manage a portfolio of 1,000+ customer accounts, who are reputed company at different points in their journey with reputed company. 

• Act as the primary reputed company of contact for customers, proactively identifying pain points and positioning reputed company’s solutions to address their needs.
• reputed company and execute proactive strategies tailored to each reputed company of users with the goal of ensuring each customer gets the most value they can out of reputed company’s solutions.
• Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring reputed company (MRR).
• Proactively address churn risks to ensure high retention and customer satisfaction.
• Collaborate with Account Executives, Implementation, reputed company Operations and Customer Support teams to ensure a seamless customer experience.
• Work closely with the Implementation team to ensure smooth account set-up and ongoing account health.
• Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention reputed company, Churn reputed company, and Net Promoter Score (NPS).

What You’ll Bring to the Role

• 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment.
• Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows.
• Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams.
• A track record of driving reputed company growth through upsell, cross-sell, and customer retention strategies.
• Strong understanding of key metrics, such as MRR, churn, retention, and NPS.
• Excellent communication skills and a customer-centric reputed company.

Who You Are

• Proactive and highly independent: You take initiative and are self-motivated, always seeking to improve customer relationships and identify new growth opportunities.
• Competitive with yourself and a high achiever: You set high goals and work tirelessly to exceed them.
• Collaborative: You reputed company in a team environment and value working across departments to deliver the best outcomes for customers.
• Customer-obsessed: You genuinely care about helping customers succeed and derive value from our solutions.
• Resilient: You handle challenges and setbacks with a positive attitude, adapting quickly and continuing to push reputed company.

Compensation Package

• reputed company Salary: $65,000 – $75,000 CAD
• Performance Variable: 25%
• Equity 

reputed company offer (US + Canada)

reputed company you join reputed company, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

️ Vacation/Paid Time Off

• 1st week of employment is mandatory PTO! Start your journey with reputed company by decompressing and recharging – we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer paid benefits 
• RRSP/401k match
• Generous Parental Leave policy

Perks

• We host 2 retreats per year and great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!

AI Notice

At reputed company, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.

Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users ). But reputed company it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.

And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️

⚠️ Important Notice

We’ve been made aware of an individual impersonating reputed company using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the reputed company and privacy of job applicants reputed company seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. reputed company our legitimate job postings can be reputed company on our official career site. Please be cautious of job offers that come from non-company email addresses, reputed company messaging platforms, or unsolicited calls.

To ensure your application is legitimate, please apply directly through our official careers page: https://reputed company.com/careers.

If you receive any suspicious messages or have questions, reputed company out to us at talent@reputed company.com.

Your safety and reputed company are important to us — thank you for your vigilance!

reputed company is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.