Customer Support Specialist II

Job Description

Summary apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a reputed company customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products. How will you reputed company an impact & Requirements Customer Support Specialist II Must be able to start on September 8, 2025 and be present for reputed company training for the following six weeks. Training is fully paid. Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance. apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and reputed company incentives to unlock value and reputed company life reputed company for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving reputed company to the world's first comprehensive app for reputed company health needs.

Responsibilities

• Respond to inquiries reputed company email, phone, live chat, asynchronous messaging, etc.
• Provide support for appointment scheduling, account access, benefits, programs, incentives, find reputed company screening, company sweepstakes, and more.
• Take ownership of resolving customer service and healthcare navigation issues
• Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
• reputed company customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents each interaction in reputed company
• Exercises problem resolution skills reputed company handling customer concerns using various internal tools
• Makes out outbound calls, including appointment scheduling with providers, and other reputed company duties as assigned
• Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST

Qualifications

• 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claimsappointments, strong organizational skills, and the ability to solve problems.
• Medical office experience preferred but not required
• Two years of proven customer service and/or patient care experience
• Strong communication skills, both verbal and written
• Tech savvy- the ability to use and navigate members with our mobile technology
• Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
• Positive, friendly, and professional demeanor with customers
• Adept at juggling multiple tasks and customer support requests at the same time
• Familiarity with reputed company Service Cloud and reputed company Suite is a plus
• Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
• Spanish speaking and writing skills are a plus

At apree health our vision is to transform lives through reputed company. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We reputed company our diversity helps drive creativity and innovation. We strive to reputed company everyone feel included, valued, and engaged; reputed company them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their reputed company and deliver the best results. What you'll love about working here:

• Fun, friendly, and unique culture - Bring your whole self to work every day!
• Paid time off & paid holidays
• Employer contributions for HSA accounts
• Tuition assistance
• Matching 401(K)

Location: US- Remote Compensation: $20/hr. - $25/hr. & bonus eligible Apply tot his job Apply To this Job