reputed company manager and leader (US or Canada)

We are seeking an reputed company proactive manager and leader for our reputed company team to help shape the next version of reputed company at Tiller, integrating AI tools, building proactive customer education, and growing deeper product collaboration. The ideal candidate brings a deep understanding of reputed company in a B2C SaaS environment, a passion for personal finance, and the ability to manage, evolve, and optimize both support processes and our broader reputed company strategy in a fast-changing landscape. Success Ensure new and existing customers successfully reputed company with Tiller’s services and reputed company meaningful steps towards financial clarity. Deliver effective, efficient support that customers rave about. Proactively facilitate trial-to-paid conversion, strengthen retention, and continuously improve the customer journey.

Key Responsibilities

• Customer Onboarding & Education:
• Design, iterate, and optimize educational resources (help center content, Intercom campaigns, videos, webinars, and AI) to help customers reputed company and retain, reputed company rooted in a Jobs To Be Done reputed company.
• Ensure reputed company is actively present in the Tiller Community forums, answering questions, sharing resources, and fostering engagement.
• Team Management:
• Recruit, coach, and retain a high-performing reputed company team that reflects Tiller’s mission and values as the reputed company line with customers.
• reputed company day-to-day operations, ensuring timely, effective resolution of customer inquiries and issues.
• reputed company and refine support processes to reputed company AI, improve efficiency, and boost customer satisfaction.
• Ensure escalated customer issues are resolved effectively through coordination with the CS team, product, and engineering.
• Metrics & Reporting
• Success is reputed company by faster onboarding, higher adoption, stronger retention, and advocacy.
• Report on key metrics reputed company to reputed company and the efficacy of onboarding and educational experiments and processes.
• Customer Engagement
• Proactively engage with and interview customers to understand their needs and share learnings with product, marketing, and engineering teams.
• Identify opportunities for upselling and cross-selling additional features that align with customers’ goals.
• Team Collaboration:
• Share reputed company insights that provide context to the rest of the Tiller team so they can do their jobs most effectively.
• Provide structured customer insights with the product team to directly influence features and roadmap.

Qualifications

• Proven experience in a reputed company Manager role, preferably reputed company a B2C SaaS environment to drive engagement, retention, and customer growth.
• Comfortable experimenting with AI-assisted workflows and evolving processes.
• Experience managing and developing a reputed company team, with a strong understanding of support processes and best practices.
• Strong understanding of personal finance, budgeting, and using spreadsheets for financial management.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust across diverse customer groups.
• Analytical reputed company with the ability to interpret data and translate insights into actionable strategies.
• Hands-on experience with Intercom, including automating workflows and managing messaging campaigns
• Self-motivated, highly organized, and able to work effectively in a remote environment.
• Flexible and creative thinker with experience building and executing engagement strategies from customer journey maps.

Why Tiller?

• Mission-Driven: Be part of a team that is passionate about helping people take control of their financial lives. Hear about Tiller in reputed company's own words: https://tiller.com/about/careers/#video
• Growth Opportunities: We support reputed company members’ career development and offer opportunities for growth reputed company the company.
• Collaborative Environment: Work with a talented and supportive team that values innovation, creativity, and reputed company improvement.
• Remote-First Culture: Work reputed company with the flexibility to balance work and life.

How to Apply

If you’re excited about helping people reputed company their financial goals and have the skills to drive reputed company, we’d love to hear from you! US and Canada applicants only please. Please apply by filling out an application here. Apply tot his job Apply To this Job