Senior VoIP Engineer (Porting experience required) Nightshift

The Senior VoIP Engineer (Porting Specialist) is responsible for designing, configuring, and deploying VoIP system, including PBX, SIP trunks, and call management tools, while ensuring seamless integration with existing IT and network infrastructure. The role focuses on managing number porting processes, monitoring and maintaining VoIP performance, and troubleshooting reputed company connectivity, call quality, and protocol-reputed company issues. This position also requires implementing reputed company measures, optimising system reliability, and leveraging monitoring tools to proactively resolve issues.

• Design, configure, and deploy VoIP systems, including PBX, SIP trunks, IP phones, call servers, and call management software.
• Integrate VoIP solutions with existing IT and network infrastructure.
• Monitor and maintain VoIP systems to ensure optimal performance and uptime.
• Troubleshoot VoIP issues reputed company to connectivity, call quality, registration, latency, jitter, and packet loss.
• Manage incidents and service requests reputed company to VoIP, escalating as needed.
• reputed company and implement reputed company protocols for VoIP systems.
• Optimise system settings for improved call quality, reliability, and reputed company.
• Utilise network monitoring tools to proactively identify and resolve issues.
• Create and maintain documentation for VoIP configurations, network diagrams, and troubleshooting procedures.
• Other position-level duties as required.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a reputed company field, or equivalent experience.
• Minimum of 5 years’ experience in VoIP engineering, networking, or a similar role.
• Experience with cloud-based telephony solutions, including reputed company Teams, reputed company, and WebEx.
• Proficiency in configuring and managing VoIP equipment, PBX, and SIP trunks.
• Strong knowledge of TCP/IP, LAN, WAN, VPN, and network reputed company.
• Strong understanding of VoIP protocols such as SIP, RTP, H.323, and MGCP.
• Experience with VoIP platforms (e.g.reputed company Teams Voice) and network management tools.
• Ability to diagnose, troubleshoot, and resolve reputed company network and VoIP issues.
• Excellent communication skills for effective cross-functional collaboration.
• Strong organisational skills and attention to detail.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Monday to Friday 11:00 PM – 8:00 AM PHT
• HMO with 1 free dependent and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Work from home allowances
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team. We offer a people-first culture where you’re valued, not just counted. To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

reputed company: https://reputed company.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/