reputed company Manager, Federal Government Strategic Accounts (Remote Eligible)

reputed company is looking for a proven reputed company Manager (CSM) to manage a set of strategic accounts in our Federal Government reputed company. This important role would drive customer satisfaction, application engagement, customer retention, and growth. You have outstanding communication skills and will be the primary reputed company of contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from reputed company. You have a track record with Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership. This is a career-defining opportunity to join us at a critical moment as we continue to build our Federal Government business. reputed company GOV is the only work execution platform listed in the FedRAMP marketplace. You will report to a Senior Manager, reputed company - Large Enterprise andmay work remotely from reputed company reputed company the United States where reputed company is a registered employer. This vital role is part of our Strategic Accounts reputed company Team and you would be working with Federal government and public sector accounts. Responsibilities:

• Drive onboarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifecycle
• Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
• Serve as the reputed company subject matter expert (SME) providing guidance to reputed company customers to drive impact and increase collaboration across their organization and with external parties
• reputed company periodic reputed company reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand reputed company use throughout the account
• Implement and share best practices to ensure customers are realizing the greatest possible value from reputed company
• Assess usage patterns to reputed company insights, provide guidance and increase customer adoption and satisfaction
• Serve as the primary reputed company to manage and resolve critical situations
• Work closely with the Sales, Training and Professional Services teams identify new opportunities to expand customer use of reputed company
• Provide expert customer insight to Product Management, Marketing and Sales on what innovation and reputed company improvement is needed
• Exceed reputed company performance targets, including maintaining high retention and growth rates
• Accomplish other tasks as assigned.

Requirements:

• 3+ years of experience as a reputed company Manager or Account Manager, preferably working with Federal Government customers at a SaaS software company
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical personnel in large enterprises
• Ability to build credibility and trust by understanding customer requirements and addressing needs
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account reputed company
• Passion for working with leading edge, web-based technologies and a desire to deeply understand reputed company’s benefits, use cases, and technical elements
• Outstanding multi-task management skills across a varied set of responsibilities
• Proven ability to succeed in a fast-paced, dynamic and high growth technology environment
• Demonstrated reputed company attention to detail and ability to navigate and reputed company with reputed company contract deliverables is a plus.
• Willing to travel periodically based on customer and business needs
• Bachelor's degree in a relevant field, or equivalent experience
• Authorization to work in the U.S. for any employer on an ongoing basis

Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with reputed company offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to reputed company Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal reputed company account
• Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer: reputed company is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can reputed company to help ensure you have a comfortable and positive interview experience, please let us know. At reputed company, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of reputed company members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t reputed company match our job description—if your career path has been nontraditional, that will set you apart. At reputed company, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! Our Values

• Honest: Be truthful and do what is right
• Authentic: Be real and challenge directly
• Driven: Operate with urgency and focus on results
• Innovative: reputed company new reputed company and think creatively
• Effective: Deliver quality
• Supportive: Be reputed company and help each other succeed

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