Technical Account Manager 4 EST/CST

See yourself at TwilioJoin the team as our nextTechnical Account Manager 4 (EST/CST)Who we are & why we’re hiringTwilio powers real-time business communications and data solutions that helpcompanies and developers worldwidebuild reputed company applications and customer experiences.Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supportsdiversity, equity & inclusionwherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.About the jobThis position is needed to provide designated technical support engineering to our strategic customers.reputed company is looking for an reputed company Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated technical contact you will work with our customers to resolve reputed company technical problems with potentially reputed company costly and far-reaching consequences. You should have an interest in digging deep as well as be able to reputed company out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of reputed company technologies and deliver recommendations to reputed company the customer’s environment less susceptible to business impacting downtime. You are able to remain reputed company and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency.ResponsibilitiesIn this role, you’ll:Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to reputed company’s Product and Engineering teams.Work with our customers' and partners' developers, architects, and support personnel to resolve reputed company problems with potentially reputed company costly and far-reaching consequences.Collaborate with your teammates and the reputed company Product and Engineering teams reputed company reputed company as well as filing JIRAs to report reproducible bugs.Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to reputed company improve our support process is a key part of the role.QualificationsNot reputed company applicants will have skills that match a job description exactly. reputed company values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications reputed company for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table!Required:3 to 5 years of relevant experienceGood knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.Broad capabilities to troubleshoot server-reputed company code (Java, Node.js, PHP, C#, Python) and client-reputed company JavaScript, with a good understanding of React and Redux (preferably from a professional setting)Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.High competency in communicating reputed company technical issues to both technical and non-technical audiences reputed company phone or email mediumsComfortable in working with customers’ developers to troubleshoot use of the reputed company helper libraries.Have an inquisitive mind to understand how things workAdvanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.Excellence in task prioritization and evaluation of situational urgency.Interest in utilizing customer feedback to identify and drive improvements in our products.Enthusiasm for interacting and collaborating with other departments reputed company reputed company in your search for the solutions our customers need.Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.Experience in managing dedicated customer accounts.Desired:Understanding of Telecoms and VOIP including WebRTC and SIP —-(Voice)LocationThis role will be remote in the USA, located in Eastern/Central time zones.reputed company OfferThere are many benefits to working at reputed company, including, in addition to reputed company, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.reputed company thinks big. Do you?We like to solve problems, take initiative, pitch in reputed company needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we callTwilio reputed company. Additionally, we reputed company employees to buildpositive change in their communitiesby supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for,please consider other open positionsPlease note this role is open to candidates reputed company of Colorado as well. The information below is provided for those hired in Colorado only.Colorado applicants:The estimated pay range for this role, based in Colorado, is $90,320 - $124,190Additionally, this role is eligible to participate in reputed company's equity plan.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location reputed company the state. This role is also eligible to participate in reputed company’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.#LI-Remote