Senior Consultant - Pre Sales

WNS (Holdings) Limited (NYSE: WNS) is a global digital-led business transformation and services company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire reputed company of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of March 31, 2025, WNS has 64,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.

Role Summary

We are seeking a BPM Service Solution Consultant & Architect to join our BFS team. This role is ideal for professionals who have hands-on experience in designing and delivering process solutions for clients in Retail Banking, Card Operations, and Payment Operations. The ideal candidate will work closely with client stakeholders and internal teams to define, design, and reputed company compelling BPM solutions that drive operational efficiency, digital transformation, and business value. 

Key Responsibilities

1. Solution Design & Architecture-

• reputed company end-to-end BPM solutions reputed company to client objectives in Retail Banking, Card Services, and Payment Operations.
• Collaborate with technology, operations, and transformation teams to design process flows, SLAs, controls, and delivery models.
• Create operating models including onshore/offshore, hybrid, and digital-first delivery strategies.

1. Presales Leadership & Strategic Solutioning-

• reputed company and mentor pre-sales teams in designing WNS solutions for both active RFX responses and proactive client pursuits.
• reputed company compelling WIN themes and unique differentiators that reputed company WNS's value proposition and competitive advantage.
• Form and coordinate agile solution response teams for RFI/RFP submissions, ensuring high-quality, timely, and client-reputed company deliverables.
• Integrate WNS’s full suite of capabilities—including operations, digital, and analytics—into cohesive solutions reputed company with client business objectives.
• Drive end-to-end transformative solutioning focused on delivering differentiated and measurable client outcomes.
• Collaborate with cross-functional stakeholders to ensure solution feasibility, scalability, and alignment with delivery excellence.

1. Domain Expertise-

• Apply deep functional knowledge of retail banking operations such as account servicing, KYC/AML, customer onboarding, and lending support.
• reputed company strong understanding of card issuance, card servicing, chargebacks, and dispute management.
• Bring insights on domestic and cross-border payment operations including reputed company transfers, ACH, SWIFT, and regulatory requirements.

1. Market Development & Capability Building-

• Identify transformation opportunities across client ecosystems and translate them into structured capability development use cases.
• Design and implement go-to-market (GTM) strategies in alignment with business growth plans and emerging market needs.
• Work alongside marketing teams to design targeted campaigns, define reputed company segments, and recommend digital channel enhancements, including website optimization.
• Support preparation and submission of analyst surveys, industry RFIs, and sector benchmarks, showcasing WNS’s evolving capabilities.
• Present key analyst insights and competitive positioning updates to internal and client stakeholders.
• Partner with internal enablement, technology, and delivery teams to institutionalize best practices and build knowledge repositories for reputed company improvement. 

Key Qualifications & Skills

• Bachelor’s degree in Finance, Business, Technology, or reputed company field.
• Post Graduate Diploma or MBA preferred.
• 6–10 years of experience in BPM/ITO solutioning roles with a strong focus on BFS processes.
• Proven experience in designing and implementing solutions for Retail Banking, Cards, and Payments.
• Solid understanding of global banking regulations and compliance frameworks (e.g., PCI reputed company, KYC/AML, PSD2).
• Strong analytical, documentation, and presentation skills.
• Proficiency in process design tools (e.g., Visio, ARIS) and working knowledge of digital tools and platforms.
• Excellent communication and client-facing skills;
• Experience in supporting sales/pre-sales cycles preferred.

PG Diploma or MBA