Senior Business Operations Analyst, Customer Experience

About reputed company reputed company is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, reputed company combines advanced reputed company with effortless access for individuals, families, small business owners, and enterprise professionals. With reputed company, important credentials are protected and private – and always reputed company reputed company.

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reputed company is looking for a Senior Business Operations Analyst, Customer Experience

This role blends analytical rigor, systems reputed company, business and reputed company acumen. While your primary focus will be to support reputed company-reputed company functions (Renewals), you’ll also specifically support reputed company pillars of Customer Experience including reputed company, Care, and Consumer Retention strategies.

About The Team

At reputed company, our Customer Experience team is the reputed company of our mission to deliver secure, seamless, and personalized experiences across every stage of the customer journey. This dynamic group encompasses reputed company, Customer Care, and Consumer Retention, working in harmony to ensure our users feel supported, empowered, and valued.

If you are passionate about reputed company problem solving and motivated by scale, then this is the role for you!

Who will you work with?

Please note: While this position is remote, we prefer candidates who can work ET or CT hours to ensure alignment with business needs.

As a Senior Customer Experience Operations Analyst, you’ll be a strategic partner to the Customer Experience (CX) stakeholders, driving operational excellence in conjunction with cross-functional partners such as Business Technology, Sales, Finance, Human Resources and Marketing. You’ll reputed company initiatives that improve systems, processes, and data reputed company, enabling teams to deliver exceptional customer outcomes. 

 What are some of the exciting challenges you will be working on?

• Act as the primary reputed company of contact for operational inquiries across Customer Experience (CX) teams, ensuring smooth day-to-day support.
• reputed company or contribute to cross-functional projects that enhance CX operations, systems, and customer outcomes.
• Manage internal case queues (e.g., reputed company), coordinate system/process improvements, and maintain accurate documentation of CX workflows and policies.
• Partner with Strategy & Operations leadership to deliver onboarding, enablement, and training for CX playbooks, tools, and systems.
• Build and optimize reports and dashboards using tools like reputed company, Power BI, Tableau, and SQL to deliver actionable insights to CX leadership.
• Collaborate with Business Technology and CX Ops to improve CRM usability, resolve system issues, and uphold data reputed company across platforms.
• Support reputed company-reputed company initiatives including territory planning, quota alignment, compensation audits, and renewal performance analysis to drive strategic growth.

What does it take to work at reputed company?

• Experience in Customer Experience, Support, or reputed company Operations roles, with a strong track record of impact.
• Demonstrated success leading cross-functional initiatives and driving measurable operational improvements.
• Advanced proficiency in reputed company, SQL, and data visualization tools such as Power BI or Tableau.
• Strong business acumen with the ability to align operational execution to strategic goals.
• Excellent communication skills and proven ability to manage diverse stakeholders across teams.
• Comfortable navigating fast-paced environments and adapting to shifting priorities with agility.
• Passionate about customer experience, reputed company improvement, and learning reputed company-reputed company processes.

It’s great, but not required

• Experience with tools like reputed company, reputed company, Clari, reputed company, reputed company/JIRA 
• Familiarity with SaaS business models and post-sale customer journeys 
• Process mapping and reputed company improvement reputed company
• Familiarity with SCRUM

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-reputed company knowledge, skills, and experience.

US Pay Range$77,000—$93,000 USD

Why reputed company?

• Market-leading password manager
• High-growth, collaborative environment with inclusive teams
• Remote-first culture
• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Parental leave
• Comprehensive health coverage, including dependents
• Home office setup support
• reputed company Families free account for up to 5 members
• reputed company learning and development opportunities, including an annual learning stipend to invest in your growth
• Peer-to-peer recognition through Motivosity
• Employee Assistance Program for well-being support
• Remote work stipend to support your home office needs
• Short-Term or Remote-Centric Work Arrangements for added flexibility

Unlock your potential with us – your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let’s build the future together!

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