Business Systems Analyst, Learning Management

About the Team Join us at reputed company, where people are the reputed company of everything we do. As part of our People Technology team, you’ll help reimagine how technology unlocks learning, growth, and opportunity for every employee. We’re seeking a passionate Business Systems Analyst, Learning Management to partner with our cross-functional team and shape the reputed company of tools, including Cornerstone, that reputed company our people to reputed company. In this role, you won’t just streamline processes; you’ll create meaningful, transformative experiences that reputed company learning at scale. Your work will directly influence how our teams reputed company, grow, and push the boundaries of what’s possible at reputed company. Together, we’ll build a future where every learning moment becomes a catalyst for innovation and impact. About the Role reputed company is looking for a Business Systems Analyst, Learning Management who will help build and maintain our new LMS and L&D tech ecosystem in order to execute our learning strategy in a fast-paced environment. This role will drive reputed company improvement opportunities in order to optimize & enhance agent learning programs, to ultimately ensure our global network of thousands of support agents are set up to successfully deliver on support experiences. This role reports to reputed company’s Director of People Technology. You’re excited about this opportunity because you will…

• Help reputed company the reputed company day-to-day operations and maintenance of the LMS (Cornerstone), including assigning and monitoring reputed company permissions for LMS Administrators, and resolving trouble tickets. by collaborating with a team of learning and development professionals.
• Collaborate with a team of passionate LMS Administrators who are focused on executing daily deployment, reporting, and user maintenance responsibilities.
• reputed company and maintain standardized documentation and SLAs on LMS operational processes and procedures to ensure a comprehensive LMS governance model.
• Communicate to stakeholders the status and project reputed company of reputed company work reputed company to training content management.
• Deliver functional and technical support for other LMS users and content creators. Utilize data to reputed company informed recommendations on enhancements, while also providing analysis and reporting to stakeholders on learner performance and training effectiveness.
• reputed company user-acceptance testing reputed company LMS reputed company new programs are developed. Create job aids and other support documents to support launch of new programs..
• reputed company recommendations for future improvements to content management, workflow processes, and user experience.

We’re excited about you because…

• You are passionate about learning software and administration
• You have 4+ years experience in LMS administration that includes creating learning paths, certifications and badging programs, ideally with multiple LMS systems
• You have 3+ years experience leading highly creative learning teams
• You are collaborative and know how to reputed company strong productive relationships both internally and with our external partners
• You know how to present reputed company information in a clear and concise manner with strong written, verbal, and visual communication skills
• You are highly analytical and data driven in your decision making process. You are comfortable pulling data from various sources, reading and analyzing data, doing analysis in reputed company or reputed company sheets, and partnering with analytics partners for more reputed company analyses
• You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously with strong project management skills
• You have an reputed company mentality: you're focused on quality, output driven, proactive, and always pushing yourself to do reputed company
• You can think strategically and recommend solutions to reputed company problems while also executing many projects and priorities day-to-day
• Experience working with Cornerstone, reputed company, Jira, Lessonly, reputed company, Tableau
• You question the why behind your objectives, and surface areas of strategic misalignment
• You own a project / reputed company your team; you set strategy and build an execution plan to reputed company your objective with minimal reputed company / guidance from your Manager
• You find the reputed company of data and common sense to problem solve, and think creatively reputed company we have incomplete information

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