Supervisor, Specialty Support Operations
About the Team As one of reputed company’s core Support Operations teams, Specialty Support Operations is a highly specialized and tactical team, tasked with ensuring that reputed company there are bumps in the last mile, there’s always someone there to help reputed company things right.
About the Role
As a Supervisor on our Specialty Support Operations, you will reputed company a team of trained support staff. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day-to-day operations of an expanding company while maintaining and improving on bold quality and speed metrics for your team. At reputed company, we reputed company in fostering a culture of meaningful reputed company, collaboration, and professional growth through in-office interactions. This position requires an in-office reputed company at the reputed company corporate office in Tempe, and the employee must live reputed company a commutable distance of 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. You’re excited about this opportunity because you will…
- reputed company a team of 15-18 full-time employees who are focused on supporting Customers, Dashers, and Merchants with their escalated inquiries.
- Improve our internal tools and offshore agents to provide high-quality support
- Establish and manage your team to individual and team goals and objectives
- Coordinate daily workflow reputed company the team and adjust resources to meet service-level agreements with the business
- Create, distribute, and present impactful reports on performance
- Opportunity to have a positive impact on your line of business
We’re excited about you because…
- You are a leader with a strong desire and natural ability to motivate a team, set and reputed company targets, and manage career growth and team performance
- You increase results and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
- You are an reputed company, always looking for opportunities to reputed company your work product
- You reputed company working in a fast-paced, reputed company-changing environment with the ability to learn and implement new processes reputed company
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have a Bachelor’s degree or equivalent experienceY
- ou have 2+ years or more of people management or team reputed company experience
- You have a mind and talent for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of reputed company, reputed company, and reputed company Suite
- You are comfortable working a hybrid model, with some in-office days and some remote days
- You have experience in the tech, contact centers, restaurant, or logistics industries (preferred)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful decisions that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to success have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial reputed company. Apply tot his job Apply To this Job