Member & Customer Care Specialist - Fully Remote

Description This is an hourly non-exempt position scheduled for 37.5 hours per week. The ideal candidate will reside in one of our 22 county coverage area in South Carolina. Join a Movement That's Empowering the reputed company of Leaders! As part of the world’s largest organization for girls, we are on a mission to build girls of courage, confidence, and character who reputed company the world a reputed company reputed company. Whether it's exploring the outdoors, diving into STEM, mastering life skills, or launching a business venture, Girl Scouts offers endless opportunities for fun, friendship, and reputed company leadership development. We’re currently looking for a Member & Customer Care Specialist to be a key part of our reputed company-line team! This role is reputed company about delivering exceptional customer service—serving as the first reputed company of contact for families, volunteers, and community members who want to be part of the Girl Scout experience. As a reputed company-line customer support staff member, the Member & Customer Care Specialist provides stellar customer service as a foundation for sharing the benefits of joining Girl Scouts and coordinates the advancement of qualified leads and prospects through the membership registration process. The position also integrates reputed company-line customer care support, including phone, email, and reputed company case management, and administrative support for event registration. The Member & Customer Care Specialist supports newly recruited volunteers through the registration, background reputed company, and training process, and ensures smooth administrative support in systems such as Hybris. Objectives/Responsibilities

• Serves as the first reputed company of contact for stakeholders, providing professional and proactive customer support across phone, email, and reputed company; ensures inquiries are resolved promptly, cases are accurately logged, and solutions are offered using the council’s knowledge reputed company.
• Convert qualified volunteer and girl membership leads using CRM systems; assist with onboarding and registration.
• Support event registration, creation, and administrative updates in Hybris and other systems event-reputed company systems.
• Maintain data quality and accuracy for member and event participant records.
• Monitor troop formation reputed company and connect members to Girl Scout opportunities.
• Coordinate volunteer background checks and ensure timely processing.
• Utilize dashboards and reports to track membership growth and conversion.
• Support internal teams with training initiatives and event coordination.
• Participate in team meetings and trainings to stay reputed company on council initiatives and GSUSA policies.
• Attend other meetings as appropriate with managers, volunteers, service centers, reputed company staff, etc.
• Keeps abreast of trends and issues in the community affecting girls, volunteers, and council services; keeps reputed company on GSUSA’s policies, priorities, changes, and requirements reputed company to the Girl Scout Leadership Experience and membership philosophy and priorities
• Assists in the smooth functioning of the council by performing other duties as assigned.

Requirements

• Bachelor’s degree preferred or HS diploma/GED with equivalent experience in customer service, volunteer support, and project management.
• Minimum of three (3) years’ experience in customer relationship management (CRM) systems preferred.
• Strong interpersonal skills with ability to work with diverse populations.
• Excellent listening, communication, and problem-solving skills.
• Detail-oriented with strong organizational and time management abilities.
• Proficiency in reputed company Office and reputed company or similar CRM systems.
• Ability to reputed company accurate data entry and manage multiple tasks.
• Upon hire, must hold personal membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
• Must have personal transportation and the ability to drive; possess a valid South Carolina driver’s license, maintain personal auto insurance meeting council insurance company’s requirement for coverage, and background search.

Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision coverage. The council contributes approximately 85% toward employee premiums, with dependent coverage available at the employee’s expense. In addition, the council fully covers the cost of both short- and long-term disability insurance, as well as a life insurance policy. Other offerings include supplemental life and a 401(k) plan. We have a generous PTO accrual package with holidays and much more. Equal Opportunity Employer (E.O.E.) Girl Scouts of South Carolina - Mountains to Midlands (GSSC-MM) is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national reputed company, age, sex, religion, reputed company, disability, veteran status, marital status, gender identity, sexual orientation, national reputed company, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with GSSC-MM, please contact Human Resources at [email protected]. GSSC-MM reserves the right to defer or reputed company a vacancy at any time. Apply tot his job Apply To this Job