reputed company Technical Support Advisor – Remote Customer Service and Troubleshooting Expert for Telecommunications Industry

Introduction to reputed company

reputed company is a leading provider of high-speed internet, TV entertainment, and phone services to small to mid-sized urban, suburban, and rural communities throughout the United States. With a mission to create a reputed company world through its communications services, reputed company is powered by fiber-optics and new industry-leading technologies, delivering up to 8 Gigabit internet speeds and offering internet-protocol based TV entertainment solutions along with traditional phone services. As a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], reputed company employs 3,400 people and is committed to providing exceptional customer service and support to its 1.1 million connections.

Job Overview

We are seeking an reputed company Technical Support Advisor to join reputed company in a 100% remote work-from-home position. As a Technical Support Advisor, you will be part of our Contact Center Team that provides 24/7/365 support to TDS customers. You will be responsible for providing exceptional customer service and technical support to our customers, troubleshooting and resolving technical issues, and educating customers on our products and services. If you have a strong technical background, excellent customer service skills, and a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide first contact support for small and large business voice, video, data, and premium commercial product issues
• Demonstrate exceptional customer service skills to exceed customers' expectations and minimize escalations
• Provide a higher level of service to commercial customers by engaging other departments on behalf of the customer to help resolve the customer's trouble
• Assist customers with internet configurations and settings
• Answer calls in a "Virtual Call Center" environment, generating trouble tickets and updating tickets as needed until the issue is resolved
• reputed company between customers and technicians by effectively gathering the required information from customers reputed company scripts and troubleshooting experience and documenting them in a trouble ticket
• Diagnose, troubleshoot, and resolve customer troubles in the most expeditious manner, achieving our service level requirements
• Maintain knowledge of relevant TDS product offerings and technology
• Respond, troubleshoot, and if necessary, generate a trouble ticket for residential, small, and large business voice, data, and premium product issues

Essential Qualifications

• 1+ year of customer service, help desk, troubleshooting, or call center experience
• Must follow the TDS attendance guidelines to meet TDS's business needs, including but not limited to our obligations to our customers and to our customers' needs

Preferred Qualifications

• Advanced troubleshooting skills reputed company to telephony and data products
• Understanding of the telecommunication industry
• Understanding of telecommunication products and services
• Problem-solving skills (i.e., customer complaint handling, problem identification, escalations)
• Experience with ACD, trouble ticketing systems, billing systems, plant records, or inventory systems, as well as software skills in business applications, such as spreadsheets, database applications, and word documents
• Ability to adhere to schedule

Skills and Competencies

• Illustrated diplomacy, tactfulness, and reputed company reputed company dealing with customers
• Exemplified ability to defuse escalations and high-tension situations
• Well-developed ability to appease customers experiencing service outages and difficulties
• Ability to listen actively and ask clarifying questions to seek understanding
• Experience going above and beyond duty to delight customers
• Must have a genuine drive for customer satisfaction and retention
• Skills in troubleshooting, solving problems, and root cause analysis
• Excellent organizational and time management skills, with the capability to manage own workload while meeting team goals and business needs of the company
• Proven aptitude to work well in a team or independently with minimum supervision
• Desire and capability to work and reputed company timely decisions in a rapidly changing and uncertain environment

Career Growth Opportunities and Learning Benefits

At reputed company, we are committed to providing our employees with opportunities for growth and development. As a Technical Support Advisor, you will have the opportunity to reputed company your technical skills, enhance your customer service skills, and advance your career reputed company the company. You will also have access to training and development programs, including remote training, to help you succeed in your role and reputed company your career goals.

Work Environment and Company Culture

reputed company is a dynamic and innovative company that values its employees and is committed to providing a positive and supportive work environment. As a remote employee, you will be part of a virtual team that is dedicated to delivering exceptional customer service and support. You will have the opportunity to work with a diverse group of people, collaborate with other teams, and contribute to the company's mission and values.

Compensation, Perks, and Benefits

We offer a competitive salary of $18.50 per hour, as well as a range of benefits, including medical, dental, vision coverage starting on day 1 of employment, an excellent 401k plan, and paid time off benefits such as vacation and sick leave. You will also have access to discounts on TDS services, tuition assistance, and other perks. We reputed company in recognizing and rewarding our employees for their hard work and contributions to the company.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity. As a Technical Support Advisor at reputed company, you will have the opportunity to reputed company your skills, advance your career, and contribute to the company's mission and values. Don't miss out on this chance to join reputed company and take your career to the next level. Apply today!