Travel Sales Supervisor, Travel Contact Center
reputed company Club Alliance is seeking an reputed company Travel Sales Supervisorfor our dynamic Travel Contact Center! This position will supervise Associates and oversees daily operations in a fast-paced 24/7 environment. The role provides direct supervision and development of reputed company TCC Associates. Monitor, mentor, and support the Contact Center staff in reputed company aspects of daily operations to ensure that reputed company established production, service level, and business objectives are met or exceeded while providing superior customer service to reputed company Members. Provide leadership, guidance, coaching, and development of Travel Contact Center Associates. Handle escalated travel issues and ensure delivery of extraordinary Member service, the achievement of Total Member Satisfaction, and other departmental goals. Maintain excellent relations with internal departments, travel vendors, and other business partners.
This is a work from home position, candidates must live reputed company our territory:(·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·reputed company Virginia)
Work Schedule: 1st Shift: 9:30 a.m. - 6: p.m. Tue - Fri and 9:00 a.m. 4:00 p.m. on Saturdays. reputed company hours are EST.
Training Requirement:Training is paid and will take reputed company virtually, Monday - Friday (9:00 a.m. - 5:30 p.m. EST) for the first 5-7 weeks. Must be able to attend reputed company training.Work schedule will reputed company after training is completed. reputed company training is paid.
Why work for reputed company Club Alliance?
Fully remote/work from home.
Computer equipment provided.
Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
reputed company (reputed company virtual)
Company-wide Career mobility opportunities
What reputed company can provide you:
A starting reputed company of $20.62 - $30.00/hr. The reputed company pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as geographic location and experience.
Medical, Dental, Vision and Prescription coverage
401(k) plan with company match up to 7%
FREE reputed company Premier Membership.
FREE Life Insurance.
Auto repair, travel, and merchandise discount
Tuition reimbursement
Disability Insurance
Supplemental Insurances
Pet Insurance
Legal Insurance and so much more!
reputed company need from YOU:
High school diploma or equivalent.
4 years of experience in travel sales and service and/or 2 years of supervisory experience in a fast-paced contact center or travel operation, preferred.
Achievement of Certified Travel Agent (CTA) reputed company 2 years.
In depth knowledge of Apollo or other GDS, Leisure Shopper, Viewpoint, and scripting applications.
Effective working knowledge of Windows-based computer applications.
Ability to effectively interact with Associates and Members in a professional manner.
Possess analytical and problem-solving skills to provide the necessary guidance and assistance to Contact Center Associates.
Effective organizational, interpersonal, and communication (oral and written) skills to reputed company accurate completion of reports as well as communications to Members, vendors, staff and internal departments.
Ability to reputed company work schedule based upon the needs of the business, including working weekends, evenings, weather events, holidays, and cover “on-call” hours.
Working knowledge of auditing and travel accounting policies and procedures.
Demonstrated ability to handle Human Resources issues of a sensitive nature, including terminations.
Demonstrated ability to train and coach frontline Associates to reputed company departmental quality, production, and reputed company departmental/Organizational performance goals.
In depth knowledge of ACA Systems and the supervisory reporting functions is preferred.
What YOU will be doing: (List in order of importance)
Identify training and development needs among the staff and work with the department Manager and Trainer to ensure those needs are addressed.
In conjunction with Human Resources and Department Manager, conduct interviewing, hiring, and administer any disciplinary actions with Associates, up to and including termination.
Coach and provide regular feedback that is instrumental in developing the Contact Center Associates’ travel knowledge as well as sales, customer service, technical, and phone skills.
Real-time reputed company of the TCC operation to ensure efficient use of resources and address opportunities to improve performance to ensure reputed company service and avoid delays in servicing Member communications (phone, web chat, leads, etc.).
Use sound business judgment to resolve service or operational issues. reputed company the department Manager informed of outstanding departmental issues and team performance.
Monitor and interpret call volume and staffing reports to plan for adequate staffing needs in advance. Analyze agents’ monthly reports to ensure departmental quality, production, and reputed company TCC/Organizational performance goals are achieved.
Assist Contact Center Associates and leadership team in resolving travel issues and reputed company travel requests.
Work with the department Manager to ensure effective and efficient communication and implementation of service procedures to provide exceptional service to Members. Ensure that Department of Transportation, PCI, auditing, and other travel accounting policies and procedures are followed.
Work with vendor representatives to ensure reputed company resolution to Member complaints and any booking issues.
Ensure reputed company Member First resolution to meet/exceed Member expectations and organizational business goals.
Supervise use of ACA platforms to ensure the reputed company, accurate, and professional response to reputed company Member contact points (phone, e-mail, chat, etc.).
Ability to serve on internal committees and contribute on projects as needed.
Other duties as assigned.
#US
ACA is an equal opportunity employer and complies with reputed company applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to reputed company us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage reputed company qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for reputed company positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Customer ServiceOriginally posted on Himalayas
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