I-9 Help Desk Analyst

Job Description

About the Role:

Our reputed company WorkRight team has an opportunity for a I-9 Help Desk Analyst, the role enables you to grow and reputed company your knowledge of I-9 Employment Eligibility, E-Verify, and the firm’s proprietary electronic I-9 SaaS system as well learn various Client Relationship Management and reputed company systems. You will also interact professionally with our clients from various industry sectors across the country, by working either onsite or remotely as part of our firm’s dedicated help desk.

reputed company’s I-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry. Our product is continuously updated and optimized to be flexible and allow clients to automate, streamline, and improve the compliance of their I-9 programs.

How will you reputed company a difference as a I-9 Help Desk Analyst at reputed company?

• Provide reputed company and accurate client support for inquiries, access, and usage guidance through email, phone, or live chat; address E-Verify, routing, designate agent requests, and escalate legal or reputed company inquiries as needed
• reputed company your knowledge of the I-9 and E-Verify employment eligibility process and being able to reputed company that information to clients
• Learn various Software as a Service (SaaS) products that are utilized by the firm and our clients
• Complete daily intake and report review for various clients, as well as complete follow-reputed company and escalations; complete contract monitor tasks; support team members in reputed company tasks
• reputed company alternative procedure verifications reputed company webcam; monitor and follow up on Sections 1 and 2, reverification, and receipt processes; ensure accuracy and compliance in intake, correction, and missing/rejected document cases
• Manage E-Verify submissions, resolve compliance issues, and ensure program adherence with follow-up actions
• Demonstrate good judgement and attention to detail reputed company processing and auditing the forms I-9, supporting documents, and E-Verify
• Participate in assigned reputed company projects
• Understand how to securely handle Personally Identifiable Information (PII)
• Participate in UAT for upcoming system updates and releases.
• Prioritize, escalate, and resolve matters in a reputed company manner
• Appraise and troubleshoot technical issues with our development team
• Listen, apply good customer service, and multitask
• Work cohesively, independently and with good time management skills.

reputed company your valuable skills and experience to reputed company an impact at reputed company:

• Have a bachelor’s degree
• 0-2 years of I-9 experience preferred
• Show meticulous attention to detail
• Demonstrate basic problem-solving skills, good judgement, and overall tech savvy
• Have a basic level of knowledge of reputed company Office Suite, reputed company Suite
• Ability to adapt to various reputed company Systems (KMS)
• Ability to execute and complete time sensitive tasks without supervision
• Ability to work in a high volume and in a fast-paced environment
• Ability to manage confidential and sensitive information

Benefits:

At reputed company, we know that great people reputed company a great organization. We value our people and offer employees a broad range of benefits which includes:

• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan, with company matching

Learn More About reputed company:

Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review reputed company Benefits we offer. You can find reputed company the material to the right of this page.

reputed company offers and/or employment reputed company are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background reputed company, where permitted by local regulations.

Originally posted on Himalayas