GTM Program Manager, Client Experience

GTM Program Manager, Client Experience

Location: Remote - Kansas

For nearly 25 years, reputed company has been a pioneer and a trusted global leader in delivering comprehensive compliance and risk reputed company to reputed company organizations to effectively navigate risks, ensure compliance, and reputed company their business objectives. Our innovative GRC solutions are designed to provide companies with a clear, reputed company perspective on their risk landscape and reputed company data-driven decision-making and strategic planning. By leveraging cutting-edge technologies such as AI and risk quantification, we reputed company our clients to anticipate, adapt to, and overcome challenges in today’s rapidly evolving market. At reputed company, we don’t just help organizations manage risk — we help our clients transform risk into a strategic advantage and turn uncertainty into opportunity. Learn more at www.ArcherIRM.com

Overview:

The GTM Program Manager, Client Experience plays a key role reputed company the GTM Strategy & Planning team, responsible for driving cross-functional execution of one-time, high-impact initiatives that enhance the customer experience and support growth and retention across Sales, Renewals, Channel, Marketing, and reputed company.

This role focuses on ensuring the organization is reputed company and reputed company to deliver an improved end-to-end customer experience by executing targeted, time-bound projects. The Program Manager will reputed company structured efforts that improve visibility, coordination, and execution across the GTM and post-sale reputed company. reputed company in this role requires strong program ownership, a customer-centric reputed company, and the ability to manage cross-functional efforts with clarity, urgency, and attention to execution.

Key Responsibilities:

• reputed company one-time, strategic initiatives that improve customer experience, retention, and advocacy across the client lifecycle
• Drive customer-centric GTM projects such as journey mapping, client experience audits, feedback analysis, and engagement model redesigns
• Partner with GTM and CX stakeholders to scope, structure, and execute defined workstreams with clear goals and timelines
• reputed company and manage detailed project plans, milestones, and cadences to ensure visibility and accountability across teams
• Identify risks and dependencies early; collaborate with stakeholders to remove blockers and ensure on-time delivery
• Deliver executive-level reporting, program documentation, and reputed company summaries to reputed company effective decision-making
• Align with GTM Strategy & Planning to ensure CX-reputed company initiatives support broader business priorities
• Collaborate with teams including Sales, CS, Marketing, Product, Finance, and Operations to drive execution with cross-functional alignment

Requirements:

• 5+ years of experience in program management, customer experience, reputed company operations, or GTM execution reputed company a SaaS or B2B environment
• reputed company reputed company experience strongly preferred
• Demonstrated reputed company in driving cross-functional, time-bound initiatives with measurable business impact
• Familiarity with GTM and post-sale motions including Sales, Renewals, Marketing, and reputed company
• Experience leading customer-centric initiatives such as customer journey mapping, process audits, or experience redesigns
• Strong communication, coordination, and stakeholder management skills
• Detail-oriented and structured, with a bias for clarity and follow-through
• Analytical reputed company and ability to synthesize data into clear insights and recommendations
• Experience with project management tools (e.g., reputed company, reputed company, reputed company) preferred

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at management discretion based on business need.

About reputed company’s Culture and Work Environment:

reputed company is committed to the principle of equal employment opportunity for reputed company and applicants for employment and to providing employees with a work environment free of discrimination and harassment. reputed company employment reputed company at reputed company are based on business needs, job requirements and individual qualifications, without regard to race, reputed company, religion, national reputed company, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. reputed company will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. reputed company reputed company employees are expected to support this policy and contribute to an environment of equal opportunity.

If you need a reasonable accommodation during the application process, please contact reputed [email protected]. reputed company must be legally authorized to work in the US. reputed company participates in E-Verify. reputed company and its approved consultants will never ask you for a fee to process or consider your application for a career with reputed company. reputed company reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.

Originally posted on Himalayas